2011-11-25: Marcho Hello. I receveid 2 CCTV camera but they dos not work. Motion detection work, IR Led work, but video signal no. Power suply 12V 1000mA. Thank you
2011-11-25: Shawn_Shi Dear Marcho,
Thanks for your message.
Maybe your use method is wrong.
You can go to you local shop and the woker will teach you.
Thank you for your understanding on this matter.
Best regards,
Shawn
2011-11-25: Marcho Hello, I am communications engineer, my method is correct. Maybe yours camera is defective?
2011-11-26: Marcho Hi. I unfortunately will be forced to open a claim on paypal my camera is defective. With best regards....
2011-11-26: Shawn_Shi Dear Marcho,
Thanks for your message.
We are sorry to hear that.
Even we test it before dispatch, it may be damaged on its long journey.
How about we refund you $11 coins as compensation?
You can use it to make a new order.
It is very easy and convenient.
How to use the coins?
Firstly, please make sure to sign in the acount, then you can put the item you needed in the shopping cart, then you can see a new page at the top of the product page, there is a checkout button on the right, Standard Checkout, press it, then turn to a new page, where you can see Point Coins, then write the right coins quantity in Apply Amount, Submit, Confirm Order. That's all.
Hope it can help you out.
Thank you for your understanding on this matter.
Best regards,
Shawn