Уже писала выше, что получила посылку с таможенным уведомлением и отправила ее обратно, написала BIC , чтобы сделали возврат, на что получила следующее сообщение:
Dear friend, We are sorry for the miscounting by my colleague, It costs us around $10 to send it to you. Now we have to pay for extra around $30 to get it if we sign it. We afford such a big loss. We do not lie to you,the post office can offer the receipt. In this case,we have to deduct you $35 as the postage and refund you the balance if you agree. If you do not aggree,the post office can return it to you and you can sign it. We are not responsble for clearing customs as we wrote on our website. We hope that you can kindly understand on this matter. What about your idea? Foster
То есть они сделать возврат за минусом 35 долларов? Как поступить в такой ситуации?
