C
ccmail
Продвинутый
спустя несколько дней после переписки , левис написало следующее на почту.
Hi Sergej,
I am sorry for the cancellation of your recent order number 6011822419. Your Email address was unrelated to your billing address. Additionally, I have included a list below of the most common issues that may result in order cancellation. Please ensure that your order meets all of the below criteria to avoid being canceled.
1. Your name needs to be entered exactly as it appears on your credit card, including any middle names or initials.
2. Your billing address needs to appear exactly as your financial institution has it on file. You may choose to ship to a different address if you would like.
3. You must place your order from a computer within the United States. If the IP address is from outside of the US, the order will automatically cancel.
If you have verified this information, and are still unable to complete your order, we suggest contacting your financial institution as they may have additional information regarding your account.
Please know that you may see a pending charge on your credit card. When you submit an order, we make an effort to verify your financial information and communicate with your bank that you are attempting to place an order. As a result, your financial institution may place an authorization hold on your funds to ensure they are available at the time the items are shipped. The hold that you may see on your account is not an actual charge, but a part of our verification process. Once the items are shipped, the actual charge is placed on your card and the hold is then released.
In the event that your order is cancelled, we are not able to charge your account as no merchandise will be shipped. The funds will be released back to your account. This generally occurs within 5-7 business days, but is dependent on your financial institution's policies. This process can take up to 30 days if your order was placed with an international credit card. If you do not see these funds back in your account within this timeframe, please contact your financial institution for further assistance and information regarding their authorization hold time frames and policies.
Sincerely,
Kathleen Cavanaugh
Customer Service Supervisor
1-866-860-8907
Hi Sergej,
I am sorry for the cancellation of your recent order number 6011822419. Your Email address was unrelated to your billing address. Additionally, I have included a list below of the most common issues that may result in order cancellation. Please ensure that your order meets all of the below criteria to avoid being canceled.
1. Your name needs to be entered exactly as it appears on your credit card, including any middle names or initials.
2. Your billing address needs to appear exactly as your financial institution has it on file. You may choose to ship to a different address if you would like.
3. You must place your order from a computer within the United States. If the IP address is from outside of the US, the order will automatically cancel.
If you have verified this information, and are still unable to complete your order, we suggest contacting your financial institution as they may have additional information regarding your account.
Please know that you may see a pending charge on your credit card. When you submit an order, we make an effort to verify your financial information and communicate with your bank that you are attempting to place an order. As a result, your financial institution may place an authorization hold on your funds to ensure they are available at the time the items are shipped. The hold that you may see on your account is not an actual charge, but a part of our verification process. Once the items are shipped, the actual charge is placed on your card and the hold is then released.
In the event that your order is cancelled, we are not able to charge your account as no merchandise will be shipped. The funds will be released back to your account. This generally occurs within 5-7 business days, but is dependent on your financial institution's policies. This process can take up to 30 days if your order was placed with an international credit card. If you do not see these funds back in your account within this timeframe, please contact your financial institution for further assistance and information regarding their authorization hold time frames and policies.
We would love to hear your thoughts on your recent Levi’s experience! If you could take a few moments to share your opinion here, we would like to know how you think we did!
Sincerely,
Kathleen Cavanaugh
Customer Service Supervisor
1-866-860-8907
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