Steph: Hi, my name is Steph. How may I help you?
Я: Hello. I have a problem with my order: ******
a booked a 10 1/2 size (and I have a confirmation from you). but you shipped my the 9/12 size!!
please look at my screenshot which I took at once after the order
*******
Steph: I'm sorry that happened. I'd be glad to assist. May I please have your phone number, name, billing address, and zip code to verify your customer file?
*******
Steph: Thank you, just one moment while I check on that.
Steph: I apologize, but your order confirmation shows that you ordered the 9 1/2 so we did send you the correct size which you chose while ordering. If you are needing a larger size, you will need to return them for an exchange.
Я: Immediately after the orders I had written that I ordered a size 10 1/2. I saved this page and make a screenshot. What's the problem?
Steph: Unfortunately we no longer have that boot available in a larger size so we would not be able to send an exchange.
Steph: If they do not fit, you can return them for a refund.
Я: It's totally your mistake. Then why not cancel the order ?
Steph: I apologize, but when we view the order in our system, it shows a 9 1/2 was ordered. The order has already shipped so we can not cancel it
Я: I not agree with you. please look at the screenshot after the order. Here is the right size and i save this page with order confirmation
Steph: I'm sorry, I am not sure why it is showing a different size. We have to go by what our system is showing when you submitted the order. It just shows that a 9 1/2 was ordered.
Я: I don't know why your system is working wrong. It's your mistake!! not mine.
Я: And it's your problems how you'll solve this situation
Я: But I want the size I ordered!
Steph: I apologize, but those boots are no longer available in a size 10 1/2
Steph: If they do not fit when you receive them, you can contact us back and we will be able to issue you a refund.
Я: k. could you send this issue to your representative via email?
Steph: When you contact us back, we will be able to pull up this chat conversation.