good day
00:02:23
I made an order, but you didnt have in stock this product, I asked for a refund, but you are not responded. I'm worried. I hope for your understanding
00:02:45
W0683501-DD
otta7 00:03:42
I am checking for you. Our system is a litter slow, because the system is updating these days. could you wait for a few minutes?
00:03:53
sure
otta7 00:05:14
we can refund you once you close the dispute
00:06:51
how can i be sure that you will refund me after i'll close it?
00:07:11
I cant
otta7 00:08:17
i just customer service, the only thing i can do is transfer your problem to relative dept, so , be understand me ,the Refund program is that,so if you close it we can refund
otta7 00:08:23
im so sorry
00:09:43
You can get the money back without closing the dispute I
00:10:00
and i know it. if i'll close i for sure never will see my money
otta7 00:10:32
if you trust us pls close it
otta7 00:10:40
i dont know how to let you trust me
otta7 00:10:48
but i have tried my best
otta7 00:10:58
i have no right to decide it
otta7 00:11:01
sorry beby
otta7 00:11:19
it is the office rule
00:13:22
I'm not going to close dIspute. what do we do? in email you sayd me that you can refund but now you refuse to
00:14:58
and i know that you made a refund to other ppl who offer the same tablet and open a dispute
otta7 00:15:12
i can transfer your case
otta7 00:15:18
to the financial dept
00:16:15
i dont know... I just need my money back
00:16:39
if you cant send this tablet
otta7 00:18:33
okay,the financial dept will refund you once you close the dispute
00:18:43
I'm not going to close dIspute
00:19:37
or I shall never see my money
otta7 00:21:28
if you dont close it ,they will not deal with this case
otta7 00:21:31
trust me
ну вот и что делать? в общем он(она) продолжал гнуть свою линию- мол закройте диспут, вернем деньги(иначе они якобы не работают, политика компании такая)
я настаивал на возврате без закрытия, далее отта написал, что передает дело в фин отдел, но не уверен в их решении, сказал ждать ответа на имейл
ужас какой-то... надеюсь вернут деньги и я никогда не свяжусь с этой шарашкиной конторой