Dear Platoon,
We are deeply sorry about the access denied problem to your alibaba account. We are taking immediate action to resolve this issue.
After running a full system check, our technology department confirmed that the login problem was caused by an unexpected system error.
We are fixing the problem now and your account will resume normal within 1 hour. We sincerely apologize for any inconvenience caused.
If you still encounter any problem during signing into your account after 1 hour, please feel free to reply to this email and we will assist you accordingly.
Best Regards,
Alibaba Customer Service