first and foremost I would like to apologise for the
situation you are going through and just to let you know that I am deeply
concerned with the frustration you may be having.
I have reviewed your PayPal account and can confirm that the transaction
you are referring to has been stopped by our internal security system.
To provide one of the safest online payment methods PayPal reviews every
transaction before it's approved. Occasionally, we must block a certain
funding source. It means that there may be a higher-than-normal level of
risk associated with the transaction (e.g. transaction being challenged to
be unauthorised). This is similar to the way banks and credit card
companies work when approving individual transactions. When a payment is
blocked, this is not a reflection of you or your account activities but
rather fits a pattern we have observed in the past to be associated with
higher-than-normal risk.
Unfortunately, I can neither give you detailed information as to why our
security system has blocked your transaction nor am I able to override or
manually change the security settings. Please be assured that this is a
standard procedure for all transactions going through PayPal and it's
carried out in accordance with our User Agreement.
We regret any inconvenience this may have caused and would like to ask you
to initiate the payment at a later date or use another funding source. We
also advise that you contact your seller and inform them why the payment
has not been completed yet. If the seller accepts payments through PayPal
they will be familiar with your situation.
Thank you for your time and patience.
