Dear Mr. Romanov,
first of all we want to apologize for the inconveniences you had.
Please be so kind informing the sender of this parcel about your complaint as he is our contractual partner and should be the one to file a claim.
Thank you very much for your understanding.
Yours sincerely
DHL Customer Service
Eiffestra
Подождем до 2 сентября, а там видно будет.Может, не дожидаться 2 сентября а подать в розыск сейчас?
Прибывал как то им написать про ситуацию в нашем городе(более 150 домой без гор воды сидело) - реакции вообще нуль.может телекомпания
Обычная отписка......thank you for your request.
Please accept our apologies for our late reply.
According to the system your package left Germany on 6th of August, 2011 going to The Russian Federation.
After the shipment has left Germany, the local post of The Russian Federation is responsible for delivery and data transmission, not DHL Germany. For questions concerning the delivery please contact that post.
The international match code CL693307971DE should help to track the parcel at the local post.
As already written in case your parcel does not arrive at the recipient until 2nd of September, 2011 please contact the sender and request an investigation.
Тоже отправил)))Ради интереса отправил Миронову нашу толкотню