feeto, вот , нашёл в пэй pal об этом
"Step 4 - We investigate and resolve the claim
By escalating a dispute to a claim, you are asking PayPal to review it and decide the outcome.
We try to resolve cases within 30 days, but complex cases may take longer to investigate, deliver a final decision, release any funds, and close the case.
You and the seller may be subject to specific deadlines for new information. We use the messages exchanged in the Resolution Center, along with other details, to determine the outcome.
You can track the progress of your claim and respond to requests for information in the Resolution Center.
We notify you when we come to a final decision PayPal's decision resolving and closing the case.."