Dear ******,
Thank you for your order. Please choose your preferred shipping method:
1. UPS
Due to the Customs and shipping restriction, there is no way but only using UPS for the delivery of Airsoft guns to Russia. With the UPS shipments, Russian Customs can ONLY allow packages to a commercial address with valid company name. NO personal address is accepted. Therefore, if you choose UPS, please kindly provide a VALID COMPANY NAME and ADDRESS.
2. EMS
EMS does not require company name. However, EMS DOES NOT ship airsoft guns.
We have experience of 80% return of Airsoft guns by Russian Custom or Hong Kong Customs. We can ONLY accept bank wire transfer if you insist to use EMS.
If the order is returned by Customs and if you request refund, we will deduct shipping costs from your order. There will be no refund for seizure by Customs.
By choosing EMS, you agree to bear the shipping costs with NO refund and you agree NO refund for seizure by Customs.
Your order is pending until getting your reply. Please confirm us with your final decision and provide corresponding information (company name and address for UPS).
For any reply, please attach this email for our reference. If you have already placed an order, please kindly provide your ORDER NUMBER at the "subject" with your inquiry for us to follow up. Thank you very much.
P.S. Please note that customer is responsible for paying customs charges/ duty tax for shipments. UPS may charge you extra charge for any additional service such as address change. We will not bear the extra charge.
EMAIL ISSUE:
All emails will be answered in the order received.
Most email will be replied within 12 hrs, but sometime it gets up to 48hrs to reply.
Please kindly check your spam mailbox as it may filtered out accidentally by your email system.
If no reply after 48hrs, please resend as it may due to email JAM.
Немного не этого я ждал, но в принципе предполагал такой исход, наверное им не захотелось разбираться со мной.I will forward the order to be cancelled and also a refund. The refund will take up to one billing cycle to process.