Я
Hello. I canceled 2 orders ХХХХХХ and ХХХХХХХ . You have a refund 2 sums $41.00 and $46.80 . But you took wrong my DX points . You took away twice DX points . For order ХХХХХХ 3TT93755E11058016 - ($45.38) (-4 pts) and 536651355B817933F ($46.80) (-4 pts). For order ХХХХХХХ 22W23546L3679593B $39.72) (-3 pts) and 5NM103315F521825Y ($41.00) (-4 pts) . Transactions 3TT93755E11058016 - ($45.38) (-4 pts) and 22W23546L3679593B $39.72) (-3 pts) - are wrong .
DX объясняет мне, как идиоту
Hi,
If we refund you , the system will show minus , we do not take away twice you points,
Kind wishes
Ну что же , развиваем тему
Tell me please, before you give the answer , were you looking my DX points ? If you refund , should be a two transactions : first - I make a payment , second - you refund . Why on these orders, there are three transactions ? For order ХХХХХХХ first 1MV22290HM7366710 - I make payment , second 536651355B817933F - you refund , third - 3TT93755E11058016 - you take away twice my points . For order ХХХХХХХ - the same . 4RX48413FX387961L - I make payment , 5NM103315F521825Y - you refund ,22W23546L3679593B - you take away twice my points .
DX разобрался во всем - так вы же сами виноваты, нехрен было диспуты открывать .
Hi,
Because you open the dispute before we process on it , the system dedutcted DX points automatically ,it is not our responsibilites.
Rosa
Спрашиваю а дальше то что ?
Цитата - That is, you admit that this system error. I am interested , from our correspondence will result? 7 DX points or 70 cents - a very small amount. If you can not get them back , tell me about it , and I will close this ticket .
DX мне - не виноваты мы, такая система у нас , раз вы нам диспут -мы вам двойное списание пойнтов
Цитата - Hi ,
I am sorry to tell you we can not get back the points, as I said , you opened the dispute before we processed on it , the system dedutcted DX points automatically,
it is not system erro.r
Good day
Rosa
