Dear Janis Markevics,
You have chosen to escalate your dispute to a PayPal claim. By ending communication with the seller, you are asking PayPal to investigate the case and decide the outcome. As part of our investigation, PayPal will review any communication you may have had in the Resolution Center.
Thank you for contacting PayPal. We have begun our investigation of the following transaction:
Seller's name: Yeung Pui Chu
Seller's email:
kuen.onlinesales@gmail.com Seller's transaction ID: 8JA27159TP592102F
Transaction date: Nov 7, 2008
Transaction amount: -39.99 GBP
Your transaction ID: 1B990064EH6547823
Case number: PP-604-559-168
Our records indicate that the seller shipped your item using PayPal Shipping. You can track this package by logging in to your PayPal account and visiting your transaction history log or by confirming the information
below:
Tracking Company: Hongkong Post
Tracking Number: RA979730175HK
If you would like to cancel this complaint after viewing the tracking information, you may do so by clicking the link below:
If you choose not to cancel this claim, we will resume our investigation after 3 business days. We will make every effort to resolve this claim within 30 days although we may require additional time to complete our investigation.
You will be contacted by email and asked to provide information relevant to the claim. Your participation is essential to the investigation and it is important that you reply to requests for information within the specified timeframe. Failure to do so will result in cancellation of the claim and you will forfeit the possibility of a refund.
You will be contacted by email and asked to provide information relevant to the claim. Your participation is essential to the investigation and it is important that you reply to requests for information within the specified timeframe. Failure to do so will result in cancellation of the claim and you will forfeit the possibility of a refund.
Because you paid with PayPal Buyer Credit, you may be eligible for coverage up to the full purchase amount.
Sincerely,
PayPal
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.
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