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ЗДРАВСТВУЙТЕ! ПОЛУЧИЛ СООБЩЕНИЕ О ЛИМИТЕ(ВРЕМЕННОМ ЗАКРЫТИИ) АККАУНТА. НА СТРАНИЦЕ О ПОДРОБНОСТЯХ ЛИМИТА НЕТ НИ ОДНОГО ПУНКТА КОТОРЫЙ Я ДОЛЖЕН ВЫПОЛНИТЬ ДЛЯ УСТРАНЕНИЯ ОГРАНИЧЕНИЯ. ПРИ ОБРАЩЕНИИ ЧЕРЕЗ КОНТАКТ - АВТООТПИСКИ. ЧТО ПОСОВЕТУЕТЕ ДЕЛАТЬ? ВООБЩЕ ТРУДНО ЛИ СНЯТЬ ОГРАНИЧЕНИЕ?
ВОТ ТЕКСТ ПИСЬМА Dear..........! Thank you for taking the time to contact PayPal in relation to the limit currently placed on your account, case id: PP-929-301-097
I have reviewed your account and it shows as part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.
We are very sorry, but in accordance with the PayPal User Agreement, we are no longer able to have you as a customer.
We have had to close your account for the following reason:
Our system found unusual activity associated with your PayPal and accounts that present a potential high risk
We apologize for any inconvenience this account closure may cause. You may still log in to PayPal to view your transactions history and personal information for a limited time.
The funds in your account will be held for 180 days, due to the risk of outstanding chargeback’s and complaints. After 180 days, any remaining funds will be available to you for withdrawal.
We've limited access to your account temporarily. We'll review the limitation once you respond with the information we've requested.
To respond and remove the limitation, go to the Resolution Center. If you'd like clarification on the limitation, please let us know by going to the Help Center and clicking Contact Us.
Thank you for helping to resolve this problem.
Sincerely, Lynsey PayPal, an Company
ПИСЬМО СТАНДАРТНОЕ. ЭТИМ СЧЕТОМ ПОЛЬЗОВАЛСЯ ТОЛЬКО ДЛЯ ОПЛАТЫ ПОКУПОК. НО ТАК КАК ЭТОТ АКАУНТ ПРИВЯЗАН К - НЕОБХОДИМО ВОССТАНОВИТЬ.
Вам до бана осталось написать еще 3-4 слова заглавными буквами. Hart
В общем им не понравились операции на вашем счету и его ограничили. Они рассмотрят вопрос о снятии ограничения, после того как вы предоставите им информацию которую они у вас запрашивали (должно быть наверно ещё одно письмо?). Если у вас есть вопросы почему вас заблокировали обращайтесь в резолюшн центр. Туда же нужно обратиться по поводу блокировки. Вот в общем примерно так.
Поэтому нужно предоставить им, что они от вас хотели и возможно разблокируют.
Я об этом написал изначально. У них нет ни одного требования на моей странице Пей Пал аккаунта. А письма в Резолюшн центр возвращаются автоматом роботом ответчиком с одинаковым текстом разрешить все проблемы. Замкнутый круг получается. Как к ним обратиться чтобы прочел письмо человек? Куда писать?
st.evgeniya а вы когда им писали? может у них выходные (если есть в резолюшн центре). Или вы указывали при обращении номер своего дела и просьбу прояснить, что вам надо подтвердить?
Всё так же, но в будний день. Всё же какие-то причины должны быть. Совсем ничего необычного не было? Карта у Вас украинская, банк тоже? Выходите в инет с территории Украины?
Dear...........! Thank you for contacting PayPal in relation to your limited account access.
Since every case is unique and we often need to ask you questions to understand the details of your situation, we usually prefer to answer these types of queries by phone.
Below you will find some general guidelines to help you. If this does not answer your question, please give us a call at the number below instead.
Limiting account access is a security measure we take to keep PayPal safe and protect our customers. This can happen for a variety of reasons. When you log into your account, you will see a message explaining the reason behind the decision to limit access to it.
Possible reasons could include:
• Possible unauthorised account access • Unresolved buyer disputes or credit card chargebacks • Violations of PayPal’s User Agreement or Acceptable Use Policy
To see what we need you to do to restore your account access, follow these steps:
1. Log in to your PayPal account at 2. Click on ‘Resolution Centre’ link near the top of the page 3. Complete all steps listed in the 'Steps to Remove Limitations' table
The steps you will be asked to complete to restore access are unique to your issue. Often they will involve simply providing information to verify your identity, financial information or the merchandise you are selling.
• Steps which are not completed have a status of ‘Waiting for your response’ • Steps which are completed but require review have a status of ‘In Review’ • Steps which are completed have a status of ‘Information Submitted’
When all the steps are completed we will review the information. We aim to complete our review within 48 hours. Information is reviewed in the order on which it is received. We will email you with an update when the review is complete.
For all other questions related to limited account access, please don’t hesitate to call our dedicated customer service team on:
00353 1 436 9111
Our opening hours are:
8:00 to 4:30 GMT Monday to Friday.
Yours sincerely PayPal Customer Solutions
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.
Original message: -------- Form Message customer subject: I want to resolve my limitation customer message: Case or claim or dispute ID: 'PP-000-929-301-097' Additional Information: 'I want to resolve my limitation Please, write me what to do I have not additional information on my PP how to resolve my limitation Thanks!'
Последнее письмо. Я их получил пять. В выходные и в будни. Указываю номер диспута. Работаю на в Украине уже полгода. Для приема оплаты пользуюсь изначально услугами фирмы посредника. Звонить тоже бесполезно - отвечает автоответчик
Пока - маленькое спасибо! Вспоминая события - я останавливаюсь на факте когда система не могла несколько раз снять самостоятельно деньги с карты для месячной оплаты услуг (ране я установил функцию автоматического списания). Позже я положил деньги на карту оплатил и прямым переводом погасил задолженность. То есть это и есть - credit card chargebacks. Возможно это и есть нарушение.
Но я теперь хочу убрать лимит. На странице Resolution Center вот такя надпись со активированной ссылкой Return to limitation details We've temporarily limited access to your account Return to limitation details Complete the steps listed on this page to initiate a review of the limitations Но когда нажимаю эту ссылку - появляется эта надпись PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologize for the inconvenience.
Why is my account access limited?
Your account access has been limited for the following reason(s):
Mar 31, 2010: Our system found unusual activity associated with your PayPal and accounts that present a potential high risk
(Your case ID for this reason is PP-000-929-301-097.)
Больше нет ничего!
Возвращаюсь к начальному вопросу - Кто подскажет что делать дальше?
Думаю, что на чарджбэк это не похоже. Просто лимита карты не хватало для снятия. Чарджбэк - это принудительное снятие денег с Палки по Вашей заяве в банк-эмитент карты. Если проще, то возврат денег без согласия Палки.
В понедельник написать еще раз. Произошла ошибка, требования Палки не отображаются. Не поможет - звоните в указанное им время с учетом 2 часов разницы с GMT. Строго говоря, 3 часов, т.к. GMT не переводится на летнее/зимнее. И спрашивайте, о чем спич. Звонить лучше и дешевле со Скайпа. Не думаю, что можно сделать что-то еще. Если только отправить факс.
На одно из моих писем через Resolution center пришло очередное письмо
Dear ............,
Thank you for contacting PayPal regarding case ID: PP-000-929-301-097.
Mr. ............, I have reviewed your PayPal account and can see that our system found unusual activity associated with your PayPal and accounts that present a potential high risk with your account and would like to begin parting ways in a manner that is least disruptive to your business. Please be aware that our decision to leave your account in a permanent limitation status is final.
As your PayPal account balance is zero, and you have no outstanding issues such as unresolved Buyer Complaints or chargebacks, your account will remain permanently limited.
Please let us know if you require any further assistance.
Конечно, пишите. Только укажите, что акк не используется для продажи. Факс обязательно, только пишите грамотно. Многие корявые английские послания игнорируют сознательно или умышленно дают неадекватные ответы.
San Jose, California, 11.05.2001 PayPal Resolution center 1-402 537 5731
Hello! Please, help me to resolve my PP limitation (case ID: PP-000-929-301-097) from March 31, 2010. I have account ............with 176 positive feedbacks. I have no outstanding issues such as unresolved Buyer Complaints or chargeback’s on my PP account. I live in Ukraine and can use PP account only for sending money, not for receiving from customers. On my PP account overview page I can see sign that my account is Limited. But I have not any limitation details. Not one. I send some letters to Resolution Center but received only auto responses with offer to resolve all limitation details. But I HAVE NOT these details. Recently I was limited on my account until all problems with PP will be resolved. I can’t to work now. I ask you to help me!
Thanks in advance!
Имя Емеил
Отсылал несколько дней подряд. На следующий день получал на свой емеил стандартную отписку:
Hello..............,
This message confirms that we have received the documents you sent to PayPal.
The documents have been successfully attached to your PayPal Account and will be reviewed shortly.
We review documents in the order in which they are received and generally require 3 to 5 business days to process these documents. Once we process your documents, we will contact you about the status of your PayPal Account.
Thank you for your patience and cooperation.
If you have any questions, please contact us using this link:
Login securely to your PayPal Ukraine account. PayPal - the safer, easier way to pay online, send money and accept payments.
www.paypal.com
Thanks,
PayPal
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.
Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.
As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.
We are very sorry, but in accordance with the PayPal User Agreement, we are no longer able to have you as a customer.
We have had to close your account for the following reason:
Our system found unusual activity associated with your PayPal and accounts that present a potential high risk
We apologize for any inconvenience this account closure may cause. You may still log in to PayPal to view your transactions history and personal information for a limited time.
The funds in your account will be held for 180 days, due to the risk of outstanding chargebacks and complaints. After 180 days, any remaining funds will be available to you for withdrawal.
We've limited access to your account temporarily. We'll review the limitation once you respond with the information we've requested.
To respond and remove the limitation, go to the Resolution Center. If you'd like clarification on the limitation, please let us know by going to the Help Center and clicking Contact Us.
Thank you for helping to resolve this problem.
Sincerely,
PayPal Account Review Department
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.
Consumer advisory- PayPal Pte. Ltd., the holder of PayPal's stored value facility, does not require the approval of the Monetary Authority of Singapore. Users are advised to read the terms and conditions carefully.
PayPal Email ID PP522
Опять просят разрешить все требования. Но ведь нет ни одного. (Об этом писал вначале). Какой-то абсурд!!!!!!!!
st.evgeniya В чем вопрос? Как разблокировать? Акк обычный, без средств на балансе? Тогда звоните, рано или поздно нарветесь на вменяемого клерка. Скорее рано, им пустые акки не интересны...
