Evidence of Value
The customer must submit acceptable evidence to establish the cost or value of the article at the time it was mailed. Examples of acceptable evidence of value:
Sales receipt, invoice or bill of sale, or statement of value from a reputable dealer.
Items valued up to $100 - the customer can submit a statement that includes the date and place of purchase, the amount paid, and whether the item was new or used (only if a sales receipt or invoice is not available). If the article mailed is a hobby, craft, or similiar handmade item, the statement must include the cost of the materials used.
A picture from a catalog showing the value of a similar article (only if a sales receipt, invoice, or statment of value from a dealer is not available). The date and place of purchase must also be included.
Paid repair bills (not to exceed the original purchase price). For partial damage, estimates of repair costs or appraisals - not to exceed the original purchase price - from a reputable dealer are acceptable.
Receipt or invoice costs incurred for the replacement of nonnegotiable documents.
A copy of a canceled check, money order receipt, credit card statement, or other documentation indicating the amount paid. For Internet purchases, a copy of the front and back of the canceled check, money order, or a copy of the credit card billing statement is required.
For Internet transactions conducted through a Web-based payment network that offers payment services through a stored value account, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed.
