o promptly retrieve the record of your item, please key in your Enquiry Reference Number (if available), for example, 05000123A:
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Or please provide the item number, enquiry reference number (if available), details of sender, addressee and contact information by fax to Mail Tracing Office at (852) 2868 4723. You can also email or call our Mail Tracing Office at (852) 2921 2211 during office hours.
как правило надо подождать 2-3-4 дняпроясните пожалуйста..