подскажите пожалуйста, сделал заказ в этом магазине, они мне прислали вот такое письмо:
hank you for ordering from FragranceX.com. Your order #....... is currently on hold for verification. We apologize for this inconvenience however this verification is done for your protection.
Possible reasons why your order has been placed on hold are:
The billing address provided did not match your credit card statement billing address.
The shipping address does not match your billing address.
* * * Please reply with a valid telephone number and billing address that your credit card company has on file or call us at 1-888-557-3738 or 001-718-482-6970 between 7am and 3pm eastern time so we can promptly process your order. * * *
совсем не понял вот эти 2 фразы:
The billing address provided did not match your credit card statement billing address.
The shipping address does not match your billing address.
они берут информацию с палки?если да, то в Default Shipping Address я указал такой же адрес как и там, объясните мне пожалуйста, что я должен им ответить?