Made an order on March 16 tablet MOMO8, paid. A few days later in PM when asked yokomi sent an order that the unsubscribed from the tablet supply problems can return the money or choose a different tablet. Contacted a live chat with support and asked to replace NOVO 7 Elf, was asked to pay $ 25.6 directly to the stick and send them the transaction number. Paid on the same day wrote a letter. As time passed, the order did not change and is not sent. He asked in a live chat what is the problem, they write that everything is fine, pay $ 25.6. The answer that has long made it, unsubscribe expect that everything will be tomorrow. The next day again the same answer in the chat.He said it is better to return the money, I have redesigned the order himself, and said return giftcard. And indeed sent a card for an order MOMO8. And for the additional amount paid on a stick $ 25.6 nothing back.
I decided to stick to the debate opened on payment of $ 25.6, contact me through the day and offered to return the Gift Card.I asked to increase the balance of the previously issued Gift Card to pay for a card and then a new order (two you can not). They agreed, but said, you first need to close the debate. Closed. Then silence, or giftcard, or tablet. Previously sent a giftcard MOMO8 tablet is not valid.
In chat write constantly,but it is difficult to paint the situation in English, although there understand and promise to send a giftcard tomorrow. And such is my third breakfast once fed, but so far no results.
Tell me this is a normal attitude to clients?