Hello,
Your order was shipped on the 22nd of December . International orders can take up to 6 weeks for delivery, as we do not use USPS to ship. We use a private courier, who takes the packages from us and gives them to your nation?s post office. Because of that, we often see a percentage of orders that can take up to 6 weeks to arrive due to delays in customs. Because this is a possibility, we need to wait until 6 weeks have passed from the ship date posted above before we can refund or resend the order. I am sorry, but we need to stick to the 6 week time period.
PLEASE NOTE: I also must say that we do not have tracking for this order, so we will not be able to check its exact location for you. The Number provided for you is a Customs number, and is not trackable.
ALSO NOTE: That it says clearly at the bottom of our listings that it could take 6-8 weeks to arrive.
I am very sorry for this delay! Please contact us after 6 weeks from the ship date posted above if your order has not arrived at that point, we will be very happy to refund or resend your order for you! I apologize for any inconvenience this has caused you.
Kind Regards,
Betty