Интересная ситуевина вышла:
Refund Confirmation - ХХХХХХХ
Dear Mr Maxim There is an update on your order ХХХХХХХ with Fragrance Direct. A refund of £29.32 has been credited to your account. Please allow at least 3-5 working days for your refund to appear. If you cancelled or returned an order paid for with a Gift Certificate or Store Credit your refund has been credited to your Store Credit.
Kind regards,
REMINDER OF YOUR ORIGINAL MESSAGE
Dear Sales Team,
1) What is a reason for refund of order ХХХХХХХ?
I didn't ask you about a refund.
2) What means the Despatch Confirmation - ХХХХХХХ, dated 28, January 2013?
Best regards,
Maxim.
Dear Sir/Madam
Unfortunately due to changes in the postal service within the UK, your order was stopped by the postal service and confistacted.
We are very sorry that this has happened, and measures have been put in place to prevent this from occurring in the future.
In the meantime a full refund has been issued to you, but you are welcome to re-place your order if you wish.