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B
bartenev
Новичок
вот
Dear customer,
Apologies for the item being defective.
If your products get damaged(only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) within 90 days after shipments (The order shipment date and order notification are provided to you by email) and the return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD),please return the item(s) by cheapest way with tracking number (ordinary mail) to the below Drop Off Box Address, we will cover the actual postage (according to the shipping receipt you provided).
After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed.
But if the product turns out to be defective after 90 days and within 150 days from shipment? Please notice that the defective item will only be replaced, the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you. Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repair or replacement until the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Repair cost (if any) incurred during the process will be at customer’s expense as well.
ATTN: STONE BRIDGE GROUP
Unit E10, Voyage Park, Portfield Road
Portsmouth Hampshire po3 5fl
UNITED KINGDOM
PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements.
VERY Important: please remember to include a note in your package indicating the following items, this note will help us to expedite the processing time for you.
1. Your order number,
2. sku numbers returned and quantity, and
3. a short description of the problem(s) of the defective unit.
BTW, a RMA confirmation letter was sent to your email address as well, please check the mail contents, and kindly print out the attached RMA label, and affix the label to your returned package. If you cannot print at all, please write down the RMA code number outside the package.
If there are any further inquiries, please feel free to contact us again at anytime.
Thank you for your patience and understanding.
alice
меня смутило - то что отправляют из китая , а просят прислать в UNITED KINGDOM
Dear customer,
Apologies for the item being defective.
If your products get damaged(only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) within 90 days after shipments (The order shipment date and order notification are provided to you by email) and the return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD),please return the item(s) by cheapest way with tracking number (ordinary mail) to the below Drop Off Box Address, we will cover the actual postage (according to the shipping receipt you provided).
After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed.
But if the product turns out to be defective after 90 days and within 150 days from shipment? Please notice that the defective item will only be replaced, the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you. Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repair or replacement until the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Repair cost (if any) incurred during the process will be at customer’s expense as well.
ATTN: STONE BRIDGE GROUP
Unit E10, Voyage Park, Portfield Road
Portsmouth Hampshire po3 5fl
UNITED KINGDOM
PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements.
VERY Important: please remember to include a note in your package indicating the following items, this note will help us to expedite the processing time for you.
1. Your order number,
2. sku numbers returned and quantity, and
3. a short description of the problem(s) of the defective unit.
BTW, a RMA confirmation letter was sent to your email address as well, please check the mail contents, and kindly print out the attached RMA label, and affix the label to your returned package. If you cannot print at all, please write down the RMA code number outside the package.
If there are any further inquiries, please feel free to contact us again at anytime.
Thank you for your patience and understanding.
alice
меня смутило - то что отправляют из китая , а просят прислать в UNITED KINGDOM
G
gervasi
Новичок
Меня тоже этот вопрос волновал.
Ответили:
"We have 4 warehouses to receive the RMA package from customers.This one is for the European countries.Pls don't worry.After confirm the package is back we'll arrange the replacement for you."
сегодня-завтра планирую сделать попытку отослать
Добавлено спустя 6 минут 19 секунд:
тут ещё расписаны адреса возврата для регионов
Ответили:
"We have 4 warehouses to receive the RMA package from customers.This one is for the European countries.Pls don't worry.After confirm the package is back we'll arrange the replacement for you."
сегодня-завтра планирую сделать попытку отослать
Добавлено спустя 6 минут 19 секунд:
www.dealextreme.com
тут ещё расписаны адреса возврата для регионов
I
Igor046
Новичок
Ребята, вот какое дело.
Возвращал раньше Диаловцам в Гонконг, все нормуль
А тут они мне типа давай делай возврат в UNITED KINGDOM
Киндом знач киндом
Прислали RMA наклеил на посыль, оплатил и ушла.
Тем временем они мне возместили за отправку и прислали новый товар.
И тут приходит моя посылка ко мне обратно
[attachment=p:126842:4534059ea8a1]
На красной наклейке галочка напротив
inconnu "за неразысканием"
DX пока молчит... Че делать? Может забить и оставить себе?
Возвращал раньше Диаловцам в Гонконг, все нормуль
А тут они мне типа давай делай возврат в UNITED KINGDOM
Киндом знач киндом
Прислали RMA наклеил на посыль, оплатил и ушла.
Тем временем они мне возместили за отправку и прислали новый товар.
И тут приходит моя посылка ко мне обратно
[attachment=p:126842:4534059ea8a1]
На красной наклейке галочка напротив
inconnu "за неразысканием"
DX пока молчит... Че делать? Может забить и оставить себе?
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