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Thank you for contacting eBay in regard to the 2 Apple Iphones (item #******) that you recently purchased from "meiestore". After reviewing your email, I understand that you've recieved a box of cookies instead of the Iphones you ordered. I also noticed that your seller is willing to refund you as long as you return the item to them I'm sorry to hear that this transaction didn't go smoothly as expected. I want to assure you that we are here to make sure this case is resolved.
To begin with, we have reviewed your case and encourage you to return the item to the seller for a full refund. In order for us to hold the seller accountable and issue a refund on their behalf, we need to ensure that the item is back in their possession. We also advise you to return the item using UPS and FEDEX since these carriers have the ability to track items for international shipments. For your convenience, I have prepared the steps you can take now in order to resolve this matter. I trust that the following information will be helpful and let me guide you through the resolution process.
Here are the steps you need to complete in the next 10 days so we are able to issue you a refund:
1. Go to the Resolution Center and get the seller's return address from the case details page:
2. Ship the item back to the seller using shipping tracking so we can confirm that the seller received the item. You can use the shipping company of your choice.
3. Return to the Resolution Center and enter the tracking number from the package.
4. After you enter the tracking information, you'll see another page where you'll be asked to confirm that the tracking information is correct. Be sure to click the "Submit" button--otherwise we won't receive your information. You must enter the tracking information in order to receive a refund.
Once we have confirmation that the item has been delivered, we'll refund you for the cost of the item plus original shipping within 3 days (as long as the seller hasn't issued you a refund).
Also, as a one-time courtesy to offset your shipping costs, a $10.00 coupon will be sent through email within 7 days, and you can use this in paying for your future purchases on eBay. You will be receiving this on your "My Messages" along with the coupon code, and this would be good for 30 days. I know this may not be enough to cover the shipping cost and your understanding for this matter is highly appreciated.
You may also consider visiting the link below for additional information on how eBay Buyer Protection works.
To avoid having similar situations like this in the future, we strongly recommend you to purchase items on " Top Rated" and "Power Sellers".
As additional option, if you haven't left a feedback to the seller for this transaction, we strongly recommend you to do so because this may prompt them to take necessary actions on your concern; also to let other buyers know about your experience so they can make informed decisions.
To sum it up, you will need to return the item to the seller, upload the tracking number to the case in the Resolution Center. In addition, we have given you $10.00 courtesy coupon to compensate for your return shipping cost, and we also encourage you to leave appropriate feedback to your seller.
I'd also like to add that while I was reviewing your account, I saw that you have been a part of the eBay community for 1 year now. We appreciate your doing business with us.
Thank you for contacting us and for choosing eBay.
да, желательно в той же упаковке, в которой получили и назвать в декларации как нибудь "возврат покупки #", есть один минус, вам рекомендовано отправить курьеркой.
А что так дешего? (450$ за 3 телефона) Они с дефектами чтоли? Просто я посмотрел у этого продавца в основном написано cracked screen и broken power on, т.е. я так понимаю с нерабочими экранами и кнопками включения?
печенье все осталось я его не трогал и не стал бы из принципа. чтож,видимо придется отправлять,правда очередные затраты, которые могут ни к чему не привести, не радуют
сколько,кстати,будет стоить отправка туда примерно? и какой службой лучше всего отправить и что написаьт на коробке? to meiestore from *nickname* ?
mr.krr может я что пропустил, но печенье то русское или штатовское? Если русское, то на 99.9% продавец послал ифоны и почти невинно пострадает (сам дурак, конечно - декларировать их как книжки). Будет до последнего упираться.
Нет, крадут исключительно только незастрахованные и непрошедшие обряд изгнания злых духов аппараты с плохой кармой. Страховку за телефон из Штатов, который был украден ни Вы, ни продавец не получите, так как пересылка телефонов в МПО запрещена. Это касается России, для Украины надо узнавать.
украсть могут все. Кроме страховки я просил писать на посылке "used phone IMEI XXXX", чтобы потенциально можно было найти негодяя. Знаю, что это не всех остановит, но вероятность получить телефон выше.