Упаковано все было классно, не думаю, что на почте склеивали.
Короче, я его убедил, что это его товар
Пишет:
Hello
Thank you for your response, you are correct that is what the back side of the trophy looks like, I had never looked at the back.
Once again I would never repair a trophy with glue and send it to you, we would never do that.
The trophy does appear to be broken, below is a paragraph included in all my listing , please read carefully.
However I do try to work with my customer, I am willing to send you another trophy at no cost you, However I am not willing to pay the shipping you would have to pay the shipping cost for a new trophy.
I do not have to make this offer to you, I make it only because I try to keep all my customer happy, let me know and I can sent you a pay pal money request for the shipping cost.
PS, it is always best to insure your items
Refund - item must be returned within 7 days from end of auction date. All Items must be in there original sealed packaging with all tags attached. Once the item has been received and examined, we will refund the item price, shipping and handling is not refundable. Buyer pays for shipping item to us.
Exchange - All items will be examined before shipping, we do offer exchange of same item in case of damage for unknown reason. Item must be returned within 7 days from end of auction date. Once the item has been received and examined, we will ship a new item to you at our cost. Buyer pays for shipping item to us.
Once the item is shipped, we do not take any responsibilities on damage or lost in the post system
Я так понимаю, что для рефанда надо отправлять айтем назад. Мне это не выгодно тк доставка стоит грубо $15, а сам айтем $10.
Второй такой же мне, наверно, не нужен (он предлагает мне оплатить только доставку), хотя над эти еще подумаю.
Меня удивляет его уверенность в своей правоте! Но ведь больше винить некого, я так понимаю? И то, что он говорит про страховку-ведь айтем не сломанный пришел, а восстановленный, имхо не страховой случай.
Что можно предпринять в сложившейся ситуации, подскажите!