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Dear Timur,
Thank you for contacting about the case for the Apple 4 (eBay item number: 150596333473) that you bought. I can imagine your disappointment when you received the to discover that it is a fake. I understand you are having a difficult time finding a store that will verify authenticity. Thank you for getting back to us with the update and for providing us with pictures. I want you to know that we are here to protect you and will do so to the best of our abilities within our buyer protection program.
I am sorry for the delay in our response to you about this issue, we have had a higher than normal volume of emails and it is pushing back our response time.
After reviewing the case and the pictures you provided, I can see that there is a discrepancy with the phone you received versus what an states on the back of the phone. At this time, our only way to protect you would be to have you return the and its contents to the seller for a full refund.
I would like to invite you to return the to the seller for a full refund of GBP 410.00. In order to hold your seller accountable for this full refund, we must ensure that has been returned first. Please complete these steps in the next 7 days to ensure you receive a full refund:
1. Ship the back to the seller using shipping tracking and signature confirmation (required) so can confirm that the seller received it back. You can use the shipping company of your choice.
2. Go to the Resolution Center and enter the tracking number from the package:
After you enter the tracking information, you'll see another page where you'll be asked to confirm that the tracking information is correct. Be sure to click the "Submit" button--otherwise won't receive your information. You must enter the tracking information in order to receive a refund.
You can find your seller's shipping information in this case on the Resolution Center. Once we have confirmation that the has been delivered, we'll refund you for the cost of the item plus original shipping within 3 days. This refund will be returned to your original funding source.
I understand that it may cost you a large amount of money to return this to your seller. I'm sorry to say that we cannot cover the full cost of the return shipping, but as a courtesy to help mitigate your return shipping costs, we will be issuing you a courtesy coupon for $10.00 on your next purchase. You will be receiving the coupon code including additional details regarding how to use the coupon in the next 7 days to your messages.
You can check the status of the case by going to the Resolution Center:
In summary, please return the to your seller, update the tracking in the Resolution Center June 21, 2011, for a full refund of GBP 410.00.
Timur, I want to thank you for being a valued member for a year now. I see that in the past 12 months, you have purchased an impressive amount of 75 items and your sellers have some great things to say about you. We are here to make sure that you have the best experience on and the fullest protection.
Thank you for choosing
Sincerely,
Dawn W
Customer Support
ответил чем мне отправлять?
Thank you for contacting about the case for the Apple 4 (eBay item number: 150596333473) that you bought. I can imagine your disappointment when you received the to discover that it is a fake. I understand you are having a difficult time finding a store that will verify authenticity. Thank you for getting back to us with the update and for providing us with pictures. I want you to know that we are here to protect you and will do so to the best of our abilities within our buyer protection program.
I am sorry for the delay in our response to you about this issue, we have had a higher than normal volume of emails and it is pushing back our response time.
After reviewing the case and the pictures you provided, I can see that there is a discrepancy with the phone you received versus what an states on the back of the phone. At this time, our only way to protect you would be to have you return the and its contents to the seller for a full refund.
I would like to invite you to return the to the seller for a full refund of GBP 410.00. In order to hold your seller accountable for this full refund, we must ensure that has been returned first. Please complete these steps in the next 7 days to ensure you receive a full refund:
1. Ship the back to the seller using shipping tracking and signature confirmation (required) so can confirm that the seller received it back. You can use the shipping company of your choice.
2. Go to the Resolution Center and enter the tracking number from the package:
After you enter the tracking information, you'll see another page where you'll be asked to confirm that the tracking information is correct. Be sure to click the "Submit" button--otherwise won't receive your information. You must enter the tracking information in order to receive a refund.
You can find your seller's shipping information in this case on the Resolution Center. Once we have confirmation that the has been delivered, we'll refund you for the cost of the item plus original shipping within 3 days. This refund will be returned to your original funding source.
I understand that it may cost you a large amount of money to return this to your seller. I'm sorry to say that we cannot cover the full cost of the return shipping, but as a courtesy to help mitigate your return shipping costs, we will be issuing you a courtesy coupon for $10.00 on your next purchase. You will be receiving the coupon code including additional details regarding how to use the coupon in the next 7 days to your messages.
You can check the status of the case by going to the Resolution Center:
resolutioncenter.ebay.com.
In summary, please return the to your seller, update the tracking in the Resolution Center June 21, 2011, for a full refund of GBP 410.00.
Timur, I want to thank you for being a valued member for a year now. I see that in the past 12 months, you have purchased an impressive amount of 75 items and your sellers have some great things to say about you. We are here to make sure that you have the best experience on and the fullest protection.
Thank you for choosing
Sincerely,
Dawn W
Customer Support
ответил чем мне отправлять?
