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vovod69
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- 18 Янв 2016
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Проблема: сайт почты Германии выдает это по моему трек номеру (CB011420587RU):
Mon, 23.05.2016 10:37 a.m./p.m. Germany The shipment will be handed over to the customs office responsible for the recipient. The recipient can collect the shipment from there once he has received notification from customs.
Продавец говорил что получил посылку, пока я на него диспут в не открыл, и теперь я не могу продемонстрировать то, что он ее получил отслыки на гео же сообщения не помогают, говорят что это не является подтверждением дсотавки
Суть общения с поддержкой dhl и подробности в этом письме:
Dear Mr. Polyakov,
thank you for your request.
Regarding the tracking number given to us we have established that your parcel arrived in Germany on 20.05.2016.
Your parcel has been delivered to the local customs office on 23.05.2016.
The recipient received a letter from the local customs office and picked it up there.
We do not get further information for this shipment, because we do not receive detailed information about the internal customs procedures.
We cannot clarify your issues with , please contact directly or the sender.
Do you have any further questions? Please don't hesitate to contact your customer service representative using the phone number given below.
In case you answer back via e-mail please refer to your first request.
Kind regards,
Marko Waschk
Customer Service
DHL Paket GmbH
Telefon 0228 28609898
Kontakt:
DHL Paket GmbH; Registered office: Bonn; Bonn District Court; HRB 19565
Board of Management: Dr. Achim Dünnwald, Norman Chmiel, Heinrich Eilers, Katja Herbst, Dr. Ole Nordhoff
Chairman of the Supervisory Board: Uwe Brinks
This is a message from DHL Paket GmbH and may contain confidential company information. It is only intended for the recipient addressed above. If you are not the intended recipient, please inform the sender and delete the message and its attachments. The unauthorized publication, use, dissemination or forwarding and the printing or copying of this e-mail and its linked attachments are strictly prohibited.
Important notice: This e-mail has been generated automatically. Please to not reply to this e-mail.
-----------------------
Ursprüngliche Nachricht
-----------------------
Von: noreplyksdhlpaket@dhl.com
An: nolp.de@dpcsc.de
Gesendet: Wed, 15 Jun 2016 23:34:55 +0200
Betreff: DHL Kontaktformular Sendungsstatus National (Identcode: CB011420587RU / PLZ: 30000) (Englisch)
Inhalt der Nachricht:
===========================
Sendungsnummer: CB011420587RU
Einlieferungsdatum: 2016-05-19
Kunde ist: Sender
Absenderinformationen:
Anrede: Mr.
Vorname: Vladimir
Nachname: Polyakov
Firma:
Straße und Hausnummer:
PLZ: 30000
Ort: Tula
Empfängerinformationen:
Anrede: Mr.
Vorname: Lace up! GmbH
Nachname: Lace up! GmbH
Firma: Lace up! GmbH
Straße und Hausnummer: Chemnitzer Str. 78 a
PLZ: 01187
Ort: Dresden
E-Mail:
Rufnummer:
Erreichbarkeit: 12-18 h
Nachricht vom Kunden:
Hello, I had a curiosity with this seller and I prishlos return the item back, but for a long time kept the delivery status :
The shipment will be handed over to the customs office responsible for the recipient. The recipient can collect the shipment from there once he has received notification from customs.
from for what I do not return my money , although the seller has confirmed that already received my parcel
Erwartung des Kunden:
I expect that you will be able to provide official information about what the seller received the goods or update the status sending
Mon, 23.05.2016 10:37 a.m./p.m. Germany The shipment will be handed over to the customs office responsible for the recipient. The recipient can collect the shipment from there once he has received notification from customs.
Продавец говорил что получил посылку, пока я на него диспут в не открыл, и теперь я не могу продемонстрировать то, что он ее получил отслыки на гео же сообщения не помогают, говорят что это не является подтверждением дсотавки
Суть общения с поддержкой dhl и подробности в этом письме:
Dear Mr. Polyakov,
thank you for your request.
Regarding the tracking number given to us we have established that your parcel arrived in Germany on 20.05.2016.
Your parcel has been delivered to the local customs office on 23.05.2016.
The recipient received a letter from the local customs office and picked it up there.
We do not get further information for this shipment, because we do not receive detailed information about the internal customs procedures.
We cannot clarify your issues with , please contact directly or the sender.
Do you have any further questions? Please don't hesitate to contact your customer service representative using the phone number given below.
In case you answer back via e-mail please refer to your first request.
Kind regards,
Marko Waschk
Customer Service
DHL Paket GmbH
Telefon 0228 28609898
Kontakt:
DHL Paket GmbH; Registered office: Bonn; Bonn District Court; HRB 19565
Board of Management: Dr. Achim Dünnwald, Norman Chmiel, Heinrich Eilers, Katja Herbst, Dr. Ole Nordhoff
Chairman of the Supervisory Board: Uwe Brinks
This is a message from DHL Paket GmbH and may contain confidential company information. It is only intended for the recipient addressed above. If you are not the intended recipient, please inform the sender and delete the message and its attachments. The unauthorized publication, use, dissemination or forwarding and the printing or copying of this e-mail and its linked attachments are strictly prohibited.
Important notice: This e-mail has been generated automatically. Please to not reply to this e-mail.
-----------------------
Ursprüngliche Nachricht
-----------------------
Von: noreplyksdhlpaket@dhl.com
An: nolp.de@dpcsc.de
Gesendet: Wed, 15 Jun 2016 23:34:55 +0200
Betreff: DHL Kontaktformular Sendungsstatus National (Identcode: CB011420587RU / PLZ: 30000) (Englisch)
Inhalt der Nachricht:
===========================
Sendungsnummer: CB011420587RU
Einlieferungsdatum: 2016-05-19
Kunde ist: Sender
Absenderinformationen:
Anrede: Mr.
Vorname: Vladimir
Nachname: Polyakov
Firma:
Straße und Hausnummer:
PLZ: 30000
Ort: Tula
Empfängerinformationen:
Anrede: Mr.
Vorname: Lace up! GmbH
Nachname: Lace up! GmbH
Firma: Lace up! GmbH
Straße und Hausnummer: Chemnitzer Str. 78 a
PLZ: 01187
Ort: Dresden
E-Mail:
Rufnummer:
Erreichbarkeit: 12-18 h
Nachricht vom Kunden:
Hello, I had a curiosity with this seller and I prishlos return the item back, but for a long time kept the delivery status :
The shipment will be handed over to the customs office responsible for the recipient. The recipient can collect the shipment from there once he has received notification from customs.
from for what I do not return my money , although the seller has confirmed that already received my parcel
Erwartung des Kunden:
I expect that you will be able to provide official information about what the seller received the goods or update the status sending
