Сегодня пришел ответ с их хелпа, вот что пишут:
Hello,
Thank you for your email.
Our records show that your order should now have been delivered. If you have not yet received your order, please check with your neighbours or your local postal service using your name and address details as the order may be being held at their sorting office.
Should you have any further questions, please do not hesitate to contact us.
Бред какой-то, у меня на почте точно нет этой посылки т.к. мама начальник МРП, что делать ? диспут открывать !