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вот выдержка из правил или я что то не понимаю. Завтра хочу попытаться связаться с департаментом по разрешению вопросов."
" Timelines""Timelines for buyers""Opening a case when an item isn’t received:"
"
A buyer can open a case after an item’s estimated delivery date. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item was posted internationally."
From 17 February 2014, a buyer must open a case no later than 30 days after the actual (or latest estimated) delivery date.*"
"Opening a case when an item doesn’t match the listing description:"
"
A buyer must open a case no later than 30 days after the actual (or latest estimated) delivery date.*"
"*When we have no postage or delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.
Josh Murray19:10:21 "Welcome to eBay Live Help, my name is Josh. How may I be of assistance?
soket12319:11:00 "hello
soket12319:11:15 "Timelines
Timelines for buyers
Opening a case when an item isn’t received:
A buyer can open a case after an item’s estimated delivery date. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item was posted internationally.
soket12319:11:34 "it true ?
Josh Murray19:12:30 "I realise the concern this has raised. I'll be happy to find the best solution for you. That is correct.
soket12319:13:08 "Case ID:5050879312
soket12319:13:24 "Customer Support has reviewed and closed the case. We're unable to refund you for your item.
Josh Murray19:13:39 "This will take effect on 17 feb 2014.
soket12319:13:52 "why ?
Josh Murray19:14:03 "Even though the policy will be updated on February 17th, the system will not automatically apply the new claim filing window until March 3rd. This is to ensure that buyers are given the appropriate claim window. Please see the Transition Period section for more details
soket12319:14:59 "Timelines
Timelines for buyers
Opening a case when an item isn’t received:
A buyer can open a case after an item’s estimated delivery date. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item was posted internationally.
From 17 February 2014, a buyer must open a case no later than 30 days after the actual (or latest estimated) delivery date.*
Josh Murray19:16:03 "That's a good question, ebay decided that by implementing this new policy, we’ll be able to provide all buyers, both domestic and international, the same amount of time after receiving or expecting to receive their item to open an eBay Buyer Protection case.
soket12319:17:25 "That is, the money will not be returned to me?
Josh Murray19:20:38 "Upon checking, the new policy does not have someting to do with the case you have opened. I can see that our Resolutions team has closed the case, so I will not be able to access it. I can confirm that your account needs the direct attention of our specialist team who works on such issues and are called the Resolutions team.
Josh Murray19:21:17 "Good news is that you can directly speak to them and I'm happy that it should help to quickly help you with a resolution.
Josh Murray19:21:28 "You can contact them through these numbers:
Josh Murray19:21:40 "Contact number 1: 0800 358 6551
Contact number 2: 0800 358 3229
Josh Murray19:21:56 "To have their PIN number that you'll require to key in during calling that department:
1. Click on 'Customer support' at the top right hand corner of your My eBay. > Click
2. On the next page, hover over your mouse pointer over "Selling" and click on "Buyer wants
to return an item"
3 . Click on "Call Us" on the right side. The phone number & PIN appears
soket12319:22:52 "my english is very bad.
soket12319:23:13 "may be Email ?
soket12319:25:19 "I can be contacted by email?
Josh Murray19:29:32 "I have checked this with a colleague what I can do is I'll be escalating this to our relevant department about your request, you may also try to contact us from 8am to 5pm UK time.
Josh Murray19:30:03 "I mean through chat so that we can connect you or transfer you to that department.
soket12319:30:48 "ok thanks
System19:31:01 "The chat session is being wrapped up.
System19:31:01 "The chat session has ended.
System19:31:01 "This chat was on 02/13/2014. All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
Покупатель может открыть дело о неполучении если посылка не была доставленна по указанному сроку доставки в аукционе (расчетный срок). Открыть дело можно будет после прохождения расчетного срока.
Условия открытия дел по неполучению/несоответствию в случае если в аукционе не указан расчетный срок доставки:"При доставке по стране получателя (domestic)
Можно будет открыть дело после прохождения 7 дней со дня оплаты за данный аукцион.
При доставка заказа из-за границы (international)
В случае покупок аукционов c доставкой из-за границы, покупатель может открыть дело после прохождения 30 дней со дня оплаты.
Начиная с 17 февраля 2014 года покупатель должен будет открыть любое дело по своей покупке на иБэй не позже чем после прохождения 30 дней со дня доставки покупки, либо не позже 30 дней после прохождения расчетного срока доставки.
A buyer can open a case after an item’s estimated delivery date. If no estimated delivery date is provided, a buyer can open a case 7 days after paying for an item if the item was posted domestically, or 30 days after paying for an item if the item was posted internationally.