P
papay
Новичок
- Регистрация
- 15 Окт 2005
- Сообщения
- 4
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- 0
История такая.
В реальности возникли проблеммы, поэтому отсылка товара была невозможна и сильно задержалась..
В итоге, порядка 10-12 диспутов от баеров.
Плюс 3 негатива. По всем диспутам или отослал товар или вернул деньги.
сначала удалил все листинги, дал 30 дней убрать все диспуты, я не успел в итоге совсем засуспендели, сейчас аккаунт "Not a registered user".
Пишу им в сапорт с вечным вопросом "что делать?"
Получаю ответ:
*****
Thank you for writing in regard to your account suspension.
As mentioned in our previous email to you, your account(s) are currently
suspended from as a result of your violation of site policy for
Seller Non-Performance. Specifically, you have generated unacceptable
levels of buyer dissatisfaction in your transactions.
Based upon inputs from the buyers who have interacted with you, one or
more of your accounts falls into the bottom 1% of all sellers in
regards to buyer satisfaction. Warning notification was provided to you
earlier regarding the need for a significant improvement in your seller
performance. As explained in our warning notification, the most
effective way to improve one's buyer satisfaction rating is to remove
Negative and Neutral feedback complaints that you have are already
resolved with your buyers. Once a Feedback rating is withdrawn, it is
removed from your overall Feedback score. This improvement did not
occur, and we have taken action in accordance with that warning.
To file for a Mutual feedback withdrawal, your account has to be in good
standing. Because your account is currently suspended, the Mutual
feedback withdrawal option is no longer available through Please
be advised that without substantial evidence that we are mistaken with
regard to your performance, we will not accept appeals for
reinstatement.
*****
Собственно как я понял просят какое очевидное обоснование на реинсталл...
Что делать слать факсом заявление+права+ квитанцию?
Заранее спасибо.
В реальности возникли проблеммы, поэтому отсылка товара была невозможна и сильно задержалась..
В итоге, порядка 10-12 диспутов от баеров.
Плюс 3 негатива. По всем диспутам или отослал товар или вернул деньги.
сначала удалил все листинги, дал 30 дней убрать все диспуты, я не успел в итоге совсем засуспендели, сейчас аккаунт "Not a registered user".
Пишу им в сапорт с вечным вопросом "что делать?"
Получаю ответ:
*****
Thank you for writing in regard to your account suspension.
As mentioned in our previous email to you, your account(s) are currently
suspended from as a result of your violation of site policy for
Seller Non-Performance. Specifically, you have generated unacceptable
levels of buyer dissatisfaction in your transactions.
Based upon inputs from the buyers who have interacted with you, one or
more of your accounts falls into the bottom 1% of all sellers in
regards to buyer satisfaction. Warning notification was provided to you
earlier regarding the need for a significant improvement in your seller
performance. As explained in our warning notification, the most
effective way to improve one's buyer satisfaction rating is to remove
Negative and Neutral feedback complaints that you have are already
resolved with your buyers. Once a Feedback rating is withdrawn, it is
removed from your overall Feedback score. This improvement did not
occur, and we have taken action in accordance with that warning.
To file for a Mutual feedback withdrawal, your account has to be in good
standing. Because your account is currently suspended, the Mutual
feedback withdrawal option is no longer available through Please
be advised that without substantial evidence that we are mistaken with
regard to your performance, we will not accept appeals for
reinstatement.
*****
Собственно как я понял просят какое очевидное обоснование на реинсталл...
Что делать слать факсом заявление+права+ квитанцию?
Заранее спасибо.
