Моя ситуация:
Посылки не пришли, открыл диспут.
Прод сейчас вот что написал:
Hi
We are terribly sorry to hear that your package was lost in the mail. Please rest assured as your package was properly insured. In order for us to refund you, you need to provide us with a signed letter stating the following for us to make a claim
a) Date the package was mailed (7/18/2011)
:Rose: Auction ID or Invoice Number (Ebay Item 220708715045 , 320628689696)
c) Description of the Products (Sterling Silver Cubic Zirconia Blazing Heart Pendant, Sterling Silver CZ Shimmering Huggie Hoop Earrings)
d) State the Parcel, which contain these 2 items) is never received or the damaged it has caused. Provide evidence if available.
e) Sign and Date
Failure to provide us with this signed letter certifying your loss will indicate this dispute is no longer valid. Please promptly email us the letter to
service@joolwe.com. Refund will be issued about 10 days after receipt of your letter. Thank you again for shopping with Joolwe.com Online Jewelry Store.
Я так понял он хочет какое то письмо с моей почты? Или нет?