eyeson
Новичок
Thank you very much for your order.
We have recently experienced an exceptional level of fraudulent activity in orders placed from certain areas of Russia.
Therefore we have been advised by our Fraud Screening Specialist that we must check all orders going to those areas before despatch. We are very sorry that your address happens to be in one of the areas where we have been targeted. For this reason we do have to ask you to provide some ID that confirms you live at the same address at which your card is registered.
Acceptable form of I.D is:
• A recent Bank Statement for the card used on the order
We do though only need the header information; no actual financial information is required. You can either post, email or fax the information; the required numbers are at the bottom of the page.
We do sincerely apologise for any inconvenience this procedure may cause. I do hope though that you understand that the amount of fraudulent activity though has left us with no other option but to introduce these ‘last resort’ measures that protect both our genuine customers and our business. If you do have any further questions regarding this procedure, please do not hesitate in contacting us at customerorders@tmlewin.co.uk.
I would also assure you that once we have received your ID we will release your order without delay and ensure that you are not requested to provide it again.
We have recently experienced an exceptional level of fraudulent activity in orders placed from certain areas of Russia.
Therefore we have been advised by our Fraud Screening Specialist that we must check all orders going to those areas before despatch. We are very sorry that your address happens to be in one of the areas where we have been targeted. For this reason we do have to ask you to provide some ID that confirms you live at the same address at which your card is registered.
Acceptable form of I.D is:
• A recent Bank Statement for the card used on the order
We do though only need the header information; no actual financial information is required. You can either post, email or fax the information; the required numbers are at the bottom of the page.
We do sincerely apologise for any inconvenience this procedure may cause. I do hope though that you understand that the amount of fraudulent activity though has left us with no other option but to introduce these ‘last resort’ measures that protect both our genuine customers and our business. If you do have any further questions regarding this procedure, please do not hesitate in contacting us at customerorders@tmlewin.co.uk.
I would also assure you that once we have received your ID we will release your order without delay and ensure that you are not requested to provide it again.