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Речь о детальном фидбек-рейтинге.
When one or more ratings is below 4.3, your listings may appear lower in search results and you won't be able to register new accounts until your ratings in all four categories are 4.3 or above.
If any of your ratings falls below 4.1, you won't be able to list new items.
We know you care about your customers, and understand that these things happen. We’d like to help you get your Detailed Seller Ratings back up where they belong.
Что ж это получается, рейтинг 4 звезды закрывает возможность продавать? При всем при этом не предоставляется шансов исправить ситуацию?
Кроме прочего, перекрывают возможность открывать новые аккаунты и пользоваться любыми другими аккаунтами, на которых нет ограничений. Какое-то безумие!
С американских форумов:
> I am sitting here in disbelief...
> I am over quota on pins and I decided to put one out on today.
> Well, won't let me list anything. *Apparently, my DSR (Detailed
> Seller Rating) is below 4.1 in one of four categories (shipping
> charges). *My current rating is 4.08. *I know why, we had a pissed-off
> buyer who we sold a glass lamp to, the lamp broke during shipment. *We
> filed a claim and reimbursed the azzhole but he was still mad. *He's
> the only problem guy I can think of... *I bet he left me 0/5 stars in
> all 4 categories.
>
> So anyways, you know the new rating system, where buyers rate you 0-5
> stars on 4 categories (description, communication, shipping time, and
> shipping charge)? *Well, you have to maintain an average of 4.1 stars
> or better on all 4 categories or they restrict you from creating a
> listing. *I called them to ask about it, and you know how you fix it?
> You have to wait until bad feedbacks fall off your rating. *It's like
> you get a time-out.
>
> On top of that, the ratings are totally anonymous. *As a seller, I
> can't go into feedback and find out who was mad and try to make it
> right, my ONLY option is to wait for that feedback to 'drop off'.
> They can't tell me when that will happen either, I just have to keep
> checking back to see when my DSR rating increases over 4.1 in shipping
> charges.
>
> I am not making this up...
>
> -Karl M
If you are 4.0 for shipping, says that means
"quickly", it is not an acceptable standard for an
seller
When one or more ratings is below 4.3, your listings may appear lower in search results and you won't be able to register new accounts until your ratings in all four categories are 4.3 or above.
If any of your ratings falls below 4.1, you won't be able to list new items.
We know you care about your customers, and understand that these things happen. We’d like to help you get your Detailed Seller Ratings back up where they belong.
Что ж это получается, рейтинг 4 звезды закрывает возможность продавать? При всем при этом не предоставляется шансов исправить ситуацию?
Кроме прочего, перекрывают возможность открывать новые аккаунты и пользоваться любыми другими аккаунтами, на которых нет ограничений. Какое-то безумие!
С американских форумов:
> I am sitting here in disbelief...
> I am over quota on pins and I decided to put one out on today.
> Well, won't let me list anything. *Apparently, my DSR (Detailed
> Seller Rating) is below 4.1 in one of four categories (shipping
> charges). *My current rating is 4.08. *I know why, we had a pissed-off
> buyer who we sold a glass lamp to, the lamp broke during shipment. *We
> filed a claim and reimbursed the azzhole but he was still mad. *He's
> the only problem guy I can think of... *I bet he left me 0/5 stars in
> all 4 categories.
>
> So anyways, you know the new rating system, where buyers rate you 0-5
> stars on 4 categories (description, communication, shipping time, and
> shipping charge)? *Well, you have to maintain an average of 4.1 stars
> or better on all 4 categories or they restrict you from creating a
> listing. *I called them to ask about it, and you know how you fix it?
> You have to wait until bad feedbacks fall off your rating. *It's like
> you get a time-out.
>
> On top of that, the ratings are totally anonymous. *As a seller, I
> can't go into feedback and find out who was mad and try to make it
> right, my ONLY option is to wait for that feedback to 'drop off'.
> They can't tell me when that will happen either, I just have to keep
> checking back to see when my DSR rating increases over 4.1 in shipping
> charges.
>
> I am not making this up...
>
> -Karl M
If you are 4.0 for shipping, says that means
"quickly", it is not an acceptable standard for an
seller
