Феникс
Новичок
Проблема такая, выиграл мобильный телефон (Item number:260809281558) оплатил с доставкой DHL, продавец мне пишет, что он его отправил. Затем мне приходит такое сообщение:
Bad news, your phone has just returned to me due to 2 reasons according to DHL:
1. Duty can not be paid from my end, the receiver is responsible to pay the duty.
2. We can't send parcel directly to individual (private address) it has to be company to company delivery.
Therefore I have 2 options for you now:
1. Can you provide a company address that I can send the item over, and ensure your company aware they will have to pay the duty once it arrives. If not, the parcel will again return back to me.
2. Cancel this transaction, unfortunately I will have to deduct the P&P +fees from the refund amount.
Can you let me know how I should proceed please?
На что я ему ответил:
Hi!
"1. Can you provide a company address that I can send the item over, and ensniyaure your company aware they will have to pay the duty once it arrives." - I do not understand why my company will pay? all paid for ...
После я попросил вернуть деньги. Телефон покупался ребенку на день рождения.
В итоге он мне возвращает только деньги за стоимость телефона.102,00 GBP. Общая сумма моей оплаты за телефон + доставка DHL составила 121,99 GBP.
Могу ли я вернуть деньги? Что мне делать?
Bad news, your phone has just returned to me due to 2 reasons according to DHL:
1. Duty can not be paid from my end, the receiver is responsible to pay the duty.
2. We can't send parcel directly to individual (private address) it has to be company to company delivery.
Therefore I have 2 options for you now:
1. Can you provide a company address that I can send the item over, and ensure your company aware they will have to pay the duty once it arrives. If not, the parcel will again return back to me.
2. Cancel this transaction, unfortunately I will have to deduct the P&P +fees from the refund amount.
Can you let me know how I should proceed please?
На что я ему ответил:
Hi!
"1. Can you provide a company address that I can send the item over, and ensniyaure your company aware they will have to pay the duty once it arrives." - I do not understand why my company will pay? all paid for ...
После я попросил вернуть деньги. Телефон покупался ребенку на день рождения.
В итоге он мне возвращает только деньги за стоимость телефона.102,00 GBP. Общая сумма моей оплаты за телефон + доставка DHL составила 121,99 GBP.
Могу ли я вернуть деньги? Что мне делать?