D
Dmitriy63
Новичок
Здравствуйте!
В крадце, ситуация такая.
31.12.2012. сделал заказ на L.L.Bean. Оплатил палкой. Заказ не получил и 07.02.2013 написал об этом продавцу. Прод. признал это. Вот его ответ:
Thank you for contacting L.L.Bean about you order (010124214673).
I am sorry your warm-up parka has not arrived. Since we have given sufficient time for delivery of your order, we must consider it as lost or damaged in transit. We can send either a replacement order or issue a credit card credit. We can send a replacement order by International Mail (Ascendia) or by Express Shipping (UPS ). If requesting a replacement order, please confirm the shipping mode you prefer, your address, and the delivery telephone number.
Please note any merchandise shipped outside the United States may be subject to duties, taxes and/or fees. Your local customs office assesses these charges and you may contact them with any questions.
We look forward to your reply on how you would like L.L.Bean to proceed.
Sincerely,
Ronald G.
L.L.Bean International Customer Service
llbean.com
100 Years of Satisfied Customers
Guaranteed to Last
Я выразил своё желание вернуть деньги через PayPal, прод. дал своё согласие.
Thank you for your continued correspondence with L.L.Bean.
As you have requested, I have issued a credit back to your PayPal account for the L.L.Bean Order #010124214673 that has not arrived to you. We sincerely regret the inconvenience that has been caused as a result.
Mr. Semenov, we value your business at L.L.Bean and hope we may have an opportunity to be of service to you again very soon. We are available 24 hours and are always happy to help.
Sincerely,
Melanie A.
L.L.Bean International Customer Service
Fax: 207-552-4080
Phone: 207-552-6879
llbean.com
100Years of Satisfied Customers
Guaranteed to Last
08.02.2013 Прод ещё раз подтверди возврат, мол не волнуйся.
Thank you for contacting us at L.L.Bean about Order # 010124214673.
I show that the credit of $130.20 was just done today, Thursday, February 7, 2013. You should see that credit back through your Paypal account within the next 24 to 48 hours.
If you should have any further questions or concerns, please do not hesitate to contact us by Live chat, email or phone. We are available 24 hours a day for your convenience.
Sincerely,
Pam B.
L.L.Bean International Customer Service
Fax 207-552-4080
Phone 207-552-6879
llbean.com
А сегодня я получил от него письмо.
Thank you for contacting L.L.Bean regarding your recent return to us.
We are sending you a refund check for $131.20 (USD), and you can expect to have that in 2-3 weeks.
Please let us know if you have any further questions, we are available 24 hours a day.
Sincerely,
Jim M.
L.L.Bean International Customer Service
Мне это надо?
Диспут открыть не получается, PayPal сразу переводит в претензию, пишет,что прод. не против перевода диспута в претензию. Похоже PayPal не на моей стороне.
Подскажите, что делать в этой ситуации?
В крадце, ситуация такая.
31.12.2012. сделал заказ на L.L.Bean. Оплатил палкой. Заказ не получил и 07.02.2013 написал об этом продавцу. Прод. признал это. Вот его ответ:
Thank you for contacting L.L.Bean about you order (010124214673).
I am sorry your warm-up parka has not arrived. Since we have given sufficient time for delivery of your order, we must consider it as lost or damaged in transit. We can send either a replacement order or issue a credit card credit. We can send a replacement order by International Mail (Ascendia) or by Express Shipping (UPS ). If requesting a replacement order, please confirm the shipping mode you prefer, your address, and the delivery telephone number.
Please note any merchandise shipped outside the United States may be subject to duties, taxes and/or fees. Your local customs office assesses these charges and you may contact them with any questions.
We look forward to your reply on how you would like L.L.Bean to proceed.
Sincerely,
Ronald G.
L.L.Bean International Customer Service
llbean.com
100 Years of Satisfied Customers
Guaranteed to Last
Я выразил своё желание вернуть деньги через PayPal, прод. дал своё согласие.
Thank you for your continued correspondence with L.L.Bean.
As you have requested, I have issued a credit back to your PayPal account for the L.L.Bean Order #010124214673 that has not arrived to you. We sincerely regret the inconvenience that has been caused as a result.
Mr. Semenov, we value your business at L.L.Bean and hope we may have an opportunity to be of service to you again very soon. We are available 24 hours and are always happy to help.
Sincerely,
Melanie A.
L.L.Bean International Customer Service
Fax: 207-552-4080
Phone: 207-552-6879
llbean.com
100Years of Satisfied Customers
Guaranteed to Last
08.02.2013 Прод ещё раз подтверди возврат, мол не волнуйся.
Thank you for contacting us at L.L.Bean about Order # 010124214673.
I show that the credit of $130.20 was just done today, Thursday, February 7, 2013. You should see that credit back through your Paypal account within the next 24 to 48 hours.
If you should have any further questions or concerns, please do not hesitate to contact us by Live chat, email or phone. We are available 24 hours a day for your convenience.
Sincerely,
Pam B.
L.L.Bean International Customer Service
Fax 207-552-4080
Phone 207-552-6879
llbean.com
А сегодня я получил от него письмо.
Thank you for contacting L.L.Bean regarding your recent return to us.
We are sending you a refund check for $131.20 (USD), and you can expect to have that in 2-3 weeks.
Please let us know if you have any further questions, we are available 24 hours a day.
Sincerely,
Jim M.
L.L.Bean International Customer Service
Мне это надо?
Диспут открыть не получается, PayPal сразу переводит в претензию, пишет,что прод. не против перевода диспута в претензию. Похоже PayPal не на моей стороне.
Подскажите, что делать в этой ситуации?
