G
GreenGrey
Новичок
Ситуация такая: я покупаю 13.11.2009 лот в ФунтахСтерлигах, в момент оплаты 17.11.2009 на карточке ВизаКлассик, которая в долларах (Украинский АльфаБанк), снимается сумма в долларах по курсу.
Все вроде как бы нормально, время идет, но я реально не получаю ничего.
Перед Новым Годом 30.12.2009 я открываю диспут.
В результате возникает непонятная для меня ситуация.
Сразу признаюсь что реального опыта в разруливании подобных ситуаций не было.
Перед этим был один единственный случай, когда я создал диспуп и мне вернули деньги, но там была оплата в долларах изначально.
Вобщем время шло и я решил разобраться что почем, нужно из этого извлечь хоть если не деньги то хотя бы опыт.
Пишу в PayPal, дескать, что и как и почему.
Мне приходит ответ:
Dear ****,
Thank you for contacting PayPal regarding your case ID PP-XXX-XXX-XXX.
Mr.****, I realise that you may not satisfied with the final outcome
that your dispute has reached. Buyer Claims are part of an arbitration
service offered by PayPal to help resolve disagreements between buyers and
sellers and as you can imagine it is extremely difficult for us to reach a
decision which satisfies all parties.
In this case, I regret to inform you that the case got close due to the
timeframe given to both parties to achieve an outcome or escalate it to
claim was not reached.
Our policy is to automatically close a dispute if the dispute is either not
closed or not escalated into a claim within 20 days of it being filed.
We've reviewed your account and can see that you opened a dispute on the
30th of December 2009. PayPal sends reminder emails to your primary email
address in advance of your dispute timing out. As you didn't escalate your
dispute into a claim within the 20 day timeframe, the dispute has been
closed automatically and it cannot be re-opened or escalated to a claim for
PayPal to review.
I recommend staying in contact with the seller in order to find a
resolution that you are both very happy with. If you purchased the goods on
an auction site you could also contact the customer support for that
auction site in order to find out if they have a protection policy in
place.
I would advise you also at this time to contact your credit card issuer as
they may be able to assist you further in relation to this issue at this
time.
If you'd like more information please have a look at our User Agreement.
You can find it by clicking on the 'Legal Agreements' link at the bottom of
any PayPal page.
I realise that this is not the outcome you would have wished for and I know
it may not meet with your approval but I do hope you will understand that
this decision was made in accordance with our company policy.
I would like to offer advice to avoid any future re-occurrences so would
request that you view our Seller Protection policy which I have outlined
below for you.
Yours sincerely,
********
PayPal
Мои знания английского далеки до полного нативного понимая, но главное я понял - я попал.
Хотелось извлечь из этого опыт, хочу понять где я лохонулся.
Все вроде как бы нормально, время идет, но я реально не получаю ничего.
Перед Новым Годом 30.12.2009 я открываю диспут.
В результате возникает непонятная для меня ситуация.
Сразу признаюсь что реального опыта в разруливании подобных ситуаций не было.
Перед этим был один единственный случай, когда я создал диспуп и мне вернули деньги, но там была оплата в долларах изначально.
Вобщем время шло и я решил разобраться что почем, нужно из этого извлечь хоть если не деньги то хотя бы опыт.
Пишу в PayPal, дескать, что и как и почему.
Мне приходит ответ:
Dear ****,
Thank you for contacting PayPal regarding your case ID PP-XXX-XXX-XXX.
Mr.****, I realise that you may not satisfied with the final outcome
that your dispute has reached. Buyer Claims are part of an arbitration
service offered by PayPal to help resolve disagreements between buyers and
sellers and as you can imagine it is extremely difficult for us to reach a
decision which satisfies all parties.
In this case, I regret to inform you that the case got close due to the
timeframe given to both parties to achieve an outcome or escalate it to
claim was not reached.
Our policy is to automatically close a dispute if the dispute is either not
closed or not escalated into a claim within 20 days of it being filed.
We've reviewed your account and can see that you opened a dispute on the
30th of December 2009. PayPal sends reminder emails to your primary email
address in advance of your dispute timing out. As you didn't escalate your
dispute into a claim within the 20 day timeframe, the dispute has been
closed automatically and it cannot be re-opened or escalated to a claim for
PayPal to review.
I recommend staying in contact with the seller in order to find a
resolution that you are both very happy with. If you purchased the goods on
an auction site you could also contact the customer support for that
auction site in order to find out if they have a protection policy in
place.
I would advise you also at this time to contact your credit card issuer as
they may be able to assist you further in relation to this issue at this
time.
If you'd like more information please have a look at our User Agreement.
You can find it by clicking on the 'Legal Agreements' link at the bottom of
any PayPal page.
I realise that this is not the outcome you would have wished for and I know
it may not meet with your approval but I do hope you will understand that
this decision was made in accordance with our company policy.
I would like to offer advice to avoid any future re-occurrences so would
request that you view our Seller Protection policy which I have outlined
below for you.
Yours sincerely,
********
PayPal
Мои знания английского далеки до полного нативного понимая, но главное я понял - я попал.
Хотелось извлечь из этого опыт, хочу понять где я лохонулся.
