H
Hoyden
Новичок
Помогите, пожалуйста, разобраться. Получила сегодня вот такое письмо от английского продавца. Было всего две небольших посылки, одна нормально пришла, вторая вернулась. Ничего большого и тяжелого там не было (одежда, ну пусть 2,5 кг максимум, и то много). Какой-то сюр... Кто что думает? Куда жаловаться? Номера для отслеживания не было. В продавце уверена абсолютно.
hi,
thanks for your message, im sorry to hear that.
we are having problems with your customs also, your last parcel of one big box has been returned to me today by your customs.
they say it was too heavy for them to deliver it to you so i have to re-send it again by surface mail instead of airmail.
its a bit silly as it already went by airmail, but they say i have to pay again and re-send it, which means the postage paid the first time is lost.
but dont worry i will pay the postage to re-send it, you dont have to pay again.
some one has just left to send it to you again.
hi,
thanks for your message, im sorry to hear that.
we are having problems with your customs also, your last parcel of one big box has been returned to me today by your customs.
they say it was too heavy for them to deliver it to you so i have to re-send it again by surface mail instead of airmail.
its a bit silly as it already went by airmail, but they say i have to pay again and re-send it, which means the postage paid the first time is lost.
but dont worry i will pay the postage to re-send it, you dont have to pay again.
some one has just left to send it to you again.