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Оказывается, что нельзя покупать на ebay, если ты не из США!
Короче вот суть ситуации. Зарегался на ebay.com Когда пытался совершить покупку на сайте - пришло письмо, что надо подтвердить свой счет по телефону. По телефону никто не позвонил. Связался из онлайн-поддержкой. Вот что мне пишут:
"Connected with Micah S. 2:09:02 PM Customerdealer*seller i've got some problem when trying to buy an item. The message appears "Attention! In order to maintain a safe trading environment, eBay may limit activity on an account until we obtain additional verification. At this time we ask that you verify your account with a Phone Call. We?ll call the phone number registered to your account to verify that you are the account holder. " then "Sorry, you have exceeded the number of allowable phone call or PIN-entry attempts. Please try again later."" could you help to resolve my problem? though i didn't have any call from ebay. thanks for your help. 2:09:07 PM AgentMicah S. Hello, thanks for waiting and welcome to eBay Live Help! My name is Micah. How may I help you? 2:09:49 PM Customerdealer*seller i wrote to eBay Customer Support and they answered to talk in chat^ 2:10:07 PM Customerdealer*seller Since you are getting an error message that you have exceeded the number of phone call, in this case I request you to contact our Live Help team and they will unblock your account online. The specialized team is Live Help team who gives you one-on-one contact with an eBay representative who can help resolve your issue on the spot. This link will connect you to a special private chat room where you can ask an eBay representative your question and activate your account. We're available 24 hours a day, 7 days a week.
Here's how you can find Live Help:
1. Click the "Contact us" link at the top of our home page. You may be asked to sign in. 2. Enter your question or your problem and click the "Ask" button or click the link that best describes your issue. 3. If you entered a question or problem, you'll see a list of links. Click the link that best describes your issue. 4. If you still don't have the answers you need, we'll show you the best way to contact us in the "Get in touch with us" section on the right side of the page. If we can address your issue through chat, a "Chat with us" button will appear.
I understand this extra step might be inconvenient. However, we take this extra precaution for the security of our members and to avoid further delays due to confusion. 2:10:08 PM AgentMicah S. I'm sorry if your having issues purchasing an item on the site. 2:10:44 PM Customerdealer*seller yes it's very inconvenient. i want to buy a gift for my husband and can't. 2:10:44 PM AgentMicah S. I'll be glad to help you resolving this issue. 2:10:53 PM Customerdealer*seller thank you 2:11:14 PM AgentMicah S. You're welcome. 2:11:19 PM Customerdealer*seller what should i do? 2:11:38 PM AgentMicah S. Let me go ahead and check your account. 2:12:09 PM Customerdealer*seller ok. 2:13:08 PM AgentMicah S. May I ask, upon registering, did you provide a credit card information or a PayPal account to verify your identity? 2:13:19 PM Customerdealer*seller yes. 2:13:34 PM Customerdealer*seller credit card and paypal acc both 2:13:48 PM AgentMicah S. Thank you. 2:14:03 PM AgentMicah S. I'll go ahead and review you account. Can you stay within this session for about 2 to 3 minutes while I look into this? 2:14:11 PM Customerdealer*seller yes. 2:14:34 PM AgentMicah S. Thank you. 2:17:33 PM AgentMicah S. I'm still reviewing your account. Can you stay within this session for about 2 to 3 minutes more? 2:17:49 PM Customerdealer*seller sure. 2:18:03 PM AgentMicah S. Thank you. 2:20:43 PM AgentMicah S. Thank's for waiting. There's an issue right now on your account that be properly address by our Trust and Safety Team. 2:21:27 PM AgentMicah S. So I would need to connect you over to an agent from our Trust and Safety team. 2:21:49 PM Customerdealer*seller ok. can you help solve the problem? 2:24:53 PM Customerdealer*seller ? 2:24:59 PM AgentMicah S. This issue can be resolve by our Trust and Safety team, so I'll connect your chat to that department. 2:26:00 PM Customerdealer*seller is there any way to resolve this problem? i need to buy a gift for my husband angel's day thanks. i'm waiting. 2:27:14 PM AgentMicah S. I'll go ahead and check what we can do about this issue. Can you stay within this session for about 2 to 3 minutes while I look into this? 2:27:47 PM Customerdealer*seller yes, i will be staying as long as you need. thaks for your help 2:31:00 PM AgentMicah S. Sooty, but I need more time to review your account. Can you stay within this session for about 2 to 3 minutes more? 2:31:25 PM Customerdealer*seller i don't understand what the problem. sure i can. 2:33:45 PM AgentMicah S. Thank's for waiting. 2:34:50 PM AgentMicah S. As I check your account, your address is not within US. 2:35:25 PM AgentMicah S. That is the cause your not able to buy on the eBay.com site. 2:35:42 PM Customerdealer*seller ??? 2:36:13 PM AgentMicah S. Can you go to "My eBay". 2:36:24 PM Customerdealer*seller it's impossible! many of my friends buy every month on ebay.com 2:36:29 PM Customerdealer*seller yes. i will. 2:36:42 PM Customerdealer*seller waht should i do in My ebay? 2:37:09 PM AgentMicah S. Hover your mouse on the Account tab 2:37:16 PM Customerdealer*seller yes. 2:37:25 PM AgentMicah S. It will show links. 2:37:30 PM Customerdealer*seller i see 2:37:33 PM AgentMicah S. Click on address. 2:37:50 PM Customerdealer*seller i did it 2:38:14 PM Customerdealer*seller and then? 2:38:36 PM AgentMicah S. That's the address that I'm referring to. It's not a US address. 2:39:35 PM Customerdealer*seller and? ebay policy allows internation member to register 2:39:35 PM AgentMicah S. But you register on the eBay.com site. 2:40:08 PM AgentMicah S. Let double check that. 2:40:16 PM Customerdealer*seller so what site i should register to buy on ebay? 2:40:41 PM AgentMicah S. Let me go ahead and check it for you. 2:40:46 PM AgentMicah S. Can you stay within this session for about 2 to 3 minutes while I look into this? 2:40:53 PM Customerdealer*seller ok. i will wait. 2:42:05 PM Customerdealer*seller but for example the buer http://myworld.ebay.com/blyatnikov is from Ukraine also and he easily buy on ebay site. 2:42:26 PM AgentMicah S. Thank your for waiting. 2:43:41 PM AgentMicah S. We'll, we don't have a different site for your country. It's possible for non-Us member to register on eBay.com. 2:44:31 PM AgentMicah S. But to lift all the restrictions, you need to send an email to our Security department. 2:45:08 PM Customerdealer*seller what email? now you tell that i can buy on ebay site. 2:45:11 PM AgentMicah S. I'll be glad to walk you through on sending an email to us. 2:45:22 PM Customerdealer*seller i will appreciate it. 2:45:28 PM Customerdealer*seller please help me 2:45:58 PM Customerdealer*seller i need to buy a goft for my husband. 2:46:06 PM AgentMicah S. There's a current restriction since your not within US, because we cannot complete the verification process. 2:46:51 PM Customerdealer*seller i understand but many people are not within US and they do buy everything they like 2:47:11 PM Customerdealer*seller and i'm one of million who can't 2:47:35 PM AgentMicah S. I truly understand your concern, and I'm sorry for the inconvenient. 2:48:06 PM Customerdealer*seller so can you help me to resolve the problem? what should i do? 2:48:21 PM AgentMicah S. I hope you undestand that we are just makin eBay a secure site as well. 2:49:02 PM Customerdealer*seller yes. so can you help resolve the problem? is any way for that? 2:49:31 PM AgentMicah S. I'll check what we can do about this. Can you stay within this session for about 2 to 3 minutes while I look into this? 2:49:45 PM Customerdealer*seller sure. 2:54:21 PM AgentMicah S. I'm still checking on it. 2:54:36 PM Customerdealer*seller ok. thanks. 2:54:41 PM AgentMicah S. Please bear with me. I need 2-3 minutes more to review this issue."
Для тех, кто не знает английского, вкратце объясню. Поддержка аргументировала, что поскольку я не резидент США, то и покупать не могу. Мои ссылки на политику ebay.com никак не комментировались.
Вот так.
Короче, не смог этот человек мне помочь и переключил меня на Account Security Live Help.
Эта служба меня приятно удивила и очень быстро все решила. Эту тему создал, потому, что, возможно, кто-то тоже столкнется с этой проблемой.
а может их двое под одним ником "работает") как в мультиплеерных играх, пока папка на работе сынка целый день рубится, папка пришёл, сына спать, а папка играть и так всей семьёй: дедушка, бабушка и кот Барсик... 24 часа вахту на сервере держат под одним ником
а может их двое под одним ником "работает") как в мультиплеерных играх, пока папка на работе сынка целый день рубится, папка пришёл, сына спать, а папка играть и так всей семьёй: дедушка, бабушка и кот Барсик... 24 часа вахту на сервере держат под одним ником
прикольно юморить... а вот мне совсем не до юмора. фигня какая-то получается. уже 2 дня общаюсь с поддержкой. Говорят, что все в порядке с моим счетом. А вот как только пытаюсь что-то купить - просят верифицироваться по телефону. Кликаю Phone Call - звонка нет. Указывал и мобильный и домашний телефон. Не помогает. Продавать могу спокойно, а вот покупать - увы... Что делать. Помогите, пожалуйста.
Мда... вы не поверите, но вчера после 3 дней упорного оббивания порогов Лив Хелп, я наконец решил свою проблему. 3 часа в чате из поддержкой ибей - можно было сойти с ума. Никто толком не понимал, в чем проблема: счет чист, продавать могу, а вот на покупку - блокирует. Я общался со всеми возможными службами поддержки. Они только перекидывали меня от одной к другой. Но после 3 часов наконец все решил. Насколько я понял главный вопрос был в том, что я заходил на ибей с разных компьютеров. Я покупаю из дома и также из офиса. В этом и была проблема... Короче, из этого я понял одно: поддержка на ибей очень доброжелательная и действительно пытается помочь. Главное быть упорным в своем желании решить проблему и уверенным, что ничего не нарушал.