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Начинающий
Highlights
Buyers must contact you first before opening a case. Open cases no longer count
- has always encouraged buyers to contact sellers to resolve any issue with their purchase. To ensure sellers have the opportunity to serve their customers before gets involved, starting in February, buyers will be required to contact you first through a new contact channel in the Resolution Centre specifying 'item not received' or 'item not as described' before opening a Buyer Protection case.
- Buyers will be required to wait at least three business days for you to respond and attempt to resolve the issue.
- If a buyer does contact you, you'll be notified as usual via My Messages. All your contacts from buyers regarding items not received and items not as described will be in one place in the Resolution Centre, making it easy to track and respond without having to monitor My Messages and the Resolution Centre. Plus you'll have the tools you need to resolve issues quickly—for example, you can provide tracking, issue a refund, invite a return, or just communicate with your buyer.
- If the buyer does open a case at least three or more business days after contacting you, it will be sent to Customer Support for a decision (for items purchased on eBay.com).
- Also starting in February, just having a case opened by a buyer will not be counted toward your US performance rating. Only cases found in the buyer's favour will count.
- has very clear policies and monitoring systems in place to prevent buyers from misusing Buyer Protection, Feedback and returns. Starting in October, a more accessible and enhanced reporting hub will make it easy for you to contact directly to report buyers in violation of those policies. uses these reports as part of the monitoring system to identify and stop these buyers to protect sellers, including removing any negative or neutral Feedback or low detailed seller ratings that are in violation of policy.
Take Action
- Check the Resolution Centre and your email from regularly so you'll know right away when a buyer contacts you regarding an item not received or an item not as described. Do your best to resolve the issue, and provide as much detail as possible in your response. This information will be referenced by Customer Support if a case is created (for items purchased on eBay.com).
- If you suspect a buyer is misusing the Buyer Protection system or violating any policy, let know through the . Report an unpaid item, Feedback extortion, or any other problem. The information is kept confidential. evaluates these reports and uses them to identify patterns of inappropriate behaviour. We can then take action to stop these buyers and remove any negative or neutral Feedback or low detailed seller ratings that are in violation of policy.
- You can and should report buyers now from My , Selling Manager, or the link at the bottom of the drop down menu for each transaction. already uses these reports as an essential part of our efforts to maintain a fair and safe marketplace. Starting in October, you'll be able to access the seller reporting hub easily from on including the "More actions" dropdown on the Sold Items view in My , on the Leave Feedback page, and during the process of accepting returns.
Вроде как ничего, вполне даже)
Поэтому оно мне вдвойне понравилось