K
karkov7
Новичок
Купила две футболки на Bravado Michael Jackson Store, биллинг российский, шиппинг посредника. Оформила заказ, но письмо о подтверждении заказа почему-то не пришло, а пришло это
Your Order Was Not Completed...
YOUR SAVED CART IS ABOUT TO EXPIRE!
We noticed that you did not complete your order in the Michael Jackson Official Store. This is a friendly reminder to complete your purchase before your items are deleted from your cart.
Причём на сайте этот заказ висит аж со статусом Order has been received.
НО! На следующий день (т.е вчера) открываю почту и вижу письмо от неизвестного мне магазина musictoday.com:
Recently you requested assistance from our email support center. Below is a summary of your request and our response.
Subject
Billing Information Required for Order Number - WEBMT0034880387
Discussion Thread
Response Via Email (Ashely Brown) 06/19/2012 03:32 PM
Hello,
Thank you for ordering from Musictoday.
The billing information you provided when placing your order does not match the address on your issuing bank’s records and we need to request additional information from you.
We request this additional information to deter fraud and ensure that our customers have the safest possible shopping experience in our online stores. We will verify the billing name and address you provide with the credit card issuing bank.
To ensure delivery of your order, please e-mail the following information to our Order Security department at infoverify@musictoday.com within 2 business days:
1) Copy of the front and back of the credit card used for this purchase displaying only the last 4 digits of the card.
2) Copy of the front and back of your photo identification reflecting the billing address used on this order.
OR:
1) Copy of a billing statement which reflects your billing address and the last 4 digits of the credit card and a copy of a picture ID.
Please ensure that the information is clear, legible, and your order number is referenced on the e-mail. Information that are too dark to read or we are unable to verify the deciphered information may result in a cancelled order.
No reply within 2 business days will result in your order(s) being cancelled.
Please note that if your order is a Pre-Order, your order will be held for 72 hours. No reply within 72 hours will result in your order(s) being cancelled.
You may also fax this information to:
Fax number: 001-434-951-1345 (We are located in the US)
Attn: Order Security Department
We apologize for any inconvenience this may cause you.
Прикол в том, что на этом сайте я ничего не заказывала и ничего им не писала, НО я потом полазила по этому сайту и нашла там весь ассортимент магазина, в котором я сделала заказ!
Также еще вчера отписала об этом в Bravado, но ответа не последовало. Сейчас написала на musictoday. Надеюсь, что хоть там ответят.
В письме от неизвестного мне ранее магазина написано, что им надо
1) Copy of the front and back of the credit card used for this purchase displaying only the last 4 digits of the card.
2) Copy of the front and back of your photo identification reflecting the billing address used on this order.
Я правильно поняла, что им нужен скан паспорта (ой как мне не хочется светить его в инете)?
Итак, вопрос:
Что делать?!
Your Order Was Not Completed...
YOUR SAVED CART IS ABOUT TO EXPIRE!
We noticed that you did not complete your order in the Michael Jackson Official Store. This is a friendly reminder to complete your purchase before your items are deleted from your cart.
Причём на сайте этот заказ висит аж со статусом Order has been received.
НО! На следующий день (т.е вчера) открываю почту и вижу письмо от неизвестного мне магазина musictoday.com:
Recently you requested assistance from our email support center. Below is a summary of your request and our response.
Subject
Billing Information Required for Order Number - WEBMT0034880387
Discussion Thread
Response Via Email (Ashely Brown) 06/19/2012 03:32 PM
Hello,
Thank you for ordering from Musictoday.
The billing information you provided when placing your order does not match the address on your issuing bank’s records and we need to request additional information from you.
We request this additional information to deter fraud and ensure that our customers have the safest possible shopping experience in our online stores. We will verify the billing name and address you provide with the credit card issuing bank.
To ensure delivery of your order, please e-mail the following information to our Order Security department at infoverify@musictoday.com within 2 business days:
1) Copy of the front and back of the credit card used for this purchase displaying only the last 4 digits of the card.
2) Copy of the front and back of your photo identification reflecting the billing address used on this order.
OR:
1) Copy of a billing statement which reflects your billing address and the last 4 digits of the credit card and a copy of a picture ID.
Please ensure that the information is clear, legible, and your order number is referenced on the e-mail. Information that are too dark to read or we are unable to verify the deciphered information may result in a cancelled order.
No reply within 2 business days will result in your order(s) being cancelled.
Please note that if your order is a Pre-Order, your order will be held for 72 hours. No reply within 72 hours will result in your order(s) being cancelled.
You may also fax this information to:
Fax number: 001-434-951-1345 (We are located in the US)
Attn: Order Security Department
We apologize for any inconvenience this may cause you.
Прикол в том, что на этом сайте я ничего не заказывала и ничего им не писала, НО я потом полазила по этому сайту и нашла там весь ассортимент магазина, в котором я сделала заказ!
Также еще вчера отписала об этом в Bravado, но ответа не последовало. Сейчас написала на musictoday. Надеюсь, что хоть там ответят.
В письме от неизвестного мне ранее магазина написано, что им надо
1) Copy of the front and back of the credit card used for this purchase displaying only the last 4 digits of the card.
2) Copy of the front and back of your photo identification reflecting the billing address used on this order.
Я правильно поняла, что им нужен скан паспорта (ой как мне не хочется светить его в инете)?
Итак, вопрос:
Что делать?!