A
andrey-k
Начинающий
Приветствую уважаемое сообщество Ebay-еров !
Выиграл лот
Оплатил. До этого спрашивал может ли он выслать мне его черезе USPS Express mail. Продавец ответил утвердительно. Сейчас отказывается высылать - мол ему перевозчики сказали что в Россию запрещено высылать бриллианты
Вот письмо от него:
We are very sorry to inform you that we called and contact all three shippers U.S.P.S/U.P.S and FEDEX and all of them told us the same thing that currently jewelry is prohibited in Russia and you can not ship it and they will not deliver or inform your customer even if your customer is willing to pay any Russian custom taxes and for that matter they will not accept our package and will not sell us the insurance for our package, So we come to the conclusion that this will not protect both of us and neither you would want to loose your money nor we would like to loose our pendant unless if you can provide us any U.S address then we will ship there for $9.50 shipping fee and refund you the rest of the shipping fee or else if you can not offer us the U.S address then we will cancel this sale and issue you the full refund. Once you get it at any U.S address perhaps any of your friend/relative may bring it with you if they are going to visit Russia any soon, We are very sorry for any inconvenience that you might have with this news and yes we do want to sell and ship you the pendant but it is not in our hand.
Please let us know what we should do either U.S address or issue refund, Thanks.
Что делать в такой ситуации?
Выиграл лот
Оплатил. До этого спрашивал может ли он выслать мне его черезе USPS Express mail. Продавец ответил утвердительно. Сейчас отказывается высылать - мол ему перевозчики сказали что в Россию запрещено высылать бриллианты
Вот письмо от него:
We are very sorry to inform you that we called and contact all three shippers U.S.P.S/U.P.S and FEDEX and all of them told us the same thing that currently jewelry is prohibited in Russia and you can not ship it and they will not deliver or inform your customer even if your customer is willing to pay any Russian custom taxes and for that matter they will not accept our package and will not sell us the insurance for our package, So we come to the conclusion that this will not protect both of us and neither you would want to loose your money nor we would like to loose our pendant unless if you can provide us any U.S address then we will ship there for $9.50 shipping fee and refund you the rest of the shipping fee or else if you can not offer us the U.S address then we will cancel this sale and issue you the full refund. Once you get it at any U.S address perhaps any of your friend/relative may bring it with you if they are going to visit Russia any soon, We are very sorry for any inconvenience that you might have with this news and yes we do want to sell and ship you the pendant but it is not in our hand.
Please let us know what we should do either U.S address or issue refund, Thanks.
Что делать в такой ситуации?
