T
ttindex
Новичок
Если мой аккаунт заблокировали за неуплату, а я всё оплатил. Написав письмо в тех. поддержку мне прислали письмо как правильно им присылать доказательства. Но я не фига не понял какую тему куда вставлять итд итп. Напишите как надо правильно им слать доказательства оплаты? Вот что прислали:
Код:
Dear Alexander, Thank you for writing in regard to providing proof of payment. I understand your concern and will help you resolve this issue as quickly as possible. Alexander, the easiest way to get rid of the unpaid item on your account is to send proof that you paid for the item: You can send the proof by email or fax. Submitting Proof by Email If you have proof of payment or other information in email form, please reply to this message. Paste the complete text of the email, along with its complete email header. Please don't send it as an attachment. For security reasons, we can't open attachments. -- Important -- The complete header of the email must be included in your reply. A header looks like a string of nonsense characters, but it will tell us where the email came from. You can usually find the header by using the "properties" function of your email program. The header and text of the original message must be submitted to us in the same email. The header should appear directly above the text of the original email. To learn more about email headers and how to locate them, go to: http://pages.ebay.com/help/account/sending-headers.html Submitting Proof by Fax You can fax us at to 1-888-379-6251. Please write "Unpaid Item Appeal - Attn: Beryl" on your cover page, and include the item number and your user ID in the documentation. Faxed appeals may take up to 10 business days to process. Once we receive the evidence, we'll reply as quickly as possible. We thank you in advance for your cooperation, and wish you luck with your future transactions. Sincerely, Beryl